Job details
Salary range: £50,000 to £70,000
Learning Design and Community Manager - Job Summary
This operational role combines learning design and community management, responsible for maintaining the health of the global coach community and delivering learning programs to clients.
Key Responsibilities
- Manage day-to-day coach community experience and serve as main contact for coach queries and feedback
- Lead coach onboardings and run a schedule of webinars, events, and communications to foster community growth
- Maintain accurate records of coach capabilities, certifications, experience, and performance data
- Monitor coach engagement and performance, identify trends, and provide recommendations
- Keep coaches informed of product updates and best practices
- Partner with Growth Team to develop client programs, design and deliver workshops, webinars, and coaching
- Tailor programs to specific client needs
- Provide insights to Marketing, Product, and Sales based on community feedback
Requirements
- Solid corporate Learning and Development (L&D) experience, preferably in professional or financial services
- Strong skills in learning program design
- Comfortable with operational tasks such as record-keeping, scheduling, reporting, and coordination
- Experience in startup, consulting, or freelance environments
- Strong relationship and stakeholder management skills
- Self-starter capable of independent prioritization in a fast-moving environment
- Familiarity with executive coaching is a plus
Additional information about the company collected by GoodWord
About Sama
siteSama is a fast-growing, technology-driven coaching company on a mission to make professional coaching more accessible, addressing employee engagement by connecting organisations with executive coaches.
What Our Employees Say
- Sama is a mission-driven company dedicated to expanding opportunity for low-income individuals through the digital economy. (www.sama.com)
- Employees report opportunities for career growth and skills development, especially in the AI and data labeling industry. (www.glassdoor.com)
- Sama offers a multicultural and inclusive work environment, with offices in several countries. (www.sama.com)
Challenges You Might Face
- Some employees have noted concerns regarding management and organizational changes leading to instability. (www.glassdoor.com)
- Compensation and benefits may be perceived as below industry standards for some positions. (www.levels.fyi)
- Certain roles, particularly in data labeling, can involve repetitive tasks and tight deadlines. (www.bbc.com)