Job details
Salary range: $50,000–$70,000
Community Manager - Job Summary
The role involves managing and growing a survey participant community to ensure high engagement and retention, acting as a liaison between participants, analytics teams, and client stakeholders to turn community feedback into actionable insights.
Key Responsibilities
- Manage and grow a survey participant community to drive engagement and retention
- Run outreach campaigns and incentive strategies to increase participation
- Follow up with non-responders and monitor community health metrics
- Oversee live surveys to ensure participant clarity and positive experience
- Track response trends and address participant questions or concerns
- Evaluate feedback quality and escalate issues as needed
- Collaborate with data and analytics teams to analyze engagement metrics and identify behavioral patterns
- Prepare summaries and insights for client review
- Represent the participant voice internally and facilitate communication between participants, analytics, and client stakeholders
Requirements
- 3+ years of experience in community management, customer success, research operations, or a closely related role
- Experience managing and growing an online or offline community with measurable engagement and retention outcomes
- Experience running outreach campaigns to drive participation via email, SMS, in-app, or community posts
- Experience communicating with both consumers/end-users and business stakeholders
- Experience presenting updates or insights to client-facing stakeholders
- Authorized to work in the United States
Additional information about the company collected by GoodWord
About DefinedTalent
siteDefinedTalent is a partnership-driven professional talent services agency connecting talent with organizational needs using data-driven strategies across the Information Technology and Services sector.
What Our Employees Say
- DefinedTalent emphasizes professional development, providing employees with opportunities to grow and advance their careers. (www.definedtalent.com)
- DefinedTalent offers a collaborative and supportive company culture, making it an engaging place to work. (www.glassdoor.com)
- The company is recognized for maintaining a strong commitment to diversity, equity, and inclusion. (www.definedtalent.com)
Challenges You Might Face
- As a boutique staffing agency, DefinedTalent may provide limited opportunities for upward mobility compared to larger firms. (www.glassdoor.com)
- Some employees have mentioned that workloads can be demanding during peak periods. (www.indeed.com)
- Benefits and perks may not be as comprehensive as those offered by bigger organizations. (www.glassdoor.com)