Job details
CX Engagement Specialist - Job Summary
Responsible for managing and leading Alpina’s brands on digital ecosystems by creating content strategies, handling daily social media interactions, and strengthening brand-consumer relationships.
Key Responsibilities
- Administer, lead, and manage Alpina's brands across digital ecosystems
- Create content strategies and calendars based on communication territory, tone, and brand identity
- Publish and moderate content on websites and social media platforms
- Respond to and report cases related to social media content
- Participate in team meetings to report on communication status and content creation
- Manage crisis alerts received via social media channels and propose actions
- Interact with users to identify key users, fans, and influencers
- Prepare quantitative and qualitative performance reports on social media
- Research new social media trends to support content creation
- Provide real-time event coverage (RTM)
- Daily interaction with clients
Requirements
- 2 to 3 years of experience in advertising agencies, digital marketing, or digital brand areas
- Lead meetings with creative, content, and media agencies for communication strategies
- Act as internal interlocutor alongside Alpina for digital content producers
- Proactivity, visibility in contributions, passion, and assertiveness in communication
- Ability to manage multiple projects simultaneously with a digital mindset
- Knowledge of Digital Marketing, Social Media, Digital Assets, 360 Digital Campaigns, PQRs, Content Calendar Creation
- Skills in Community Management, Content Strategy, KPI and metrics analysis, Social Listening
- Preferred knowledge of Power BI and YouScan
- Soft skills: Leadership, dynamism, public speaking, brand empowerment, curiosity, spelling and writing skills, teamwork, ability to work under pressure, continuous learning, adaptability
Additional information about the company collected by GoodWord
About Findasense
siteFindasense is a global Customer Experience company that uses data to create personalized experiences and drive digital transformation through relevant content and strategies.
What Our Employees Say
- Findasense offers a multicultural and inclusive work environment, fostering collaboration between teams across various countries. (www.glassdoor.com)
- The company encourages a flexible work schedule and supports a healthy work-life balance. (www.findasense.com)
- Opportunities for professional growth and development are provided through ongoing training and knowledge sharing. (www.findasense.com)
Challenges You Might Face
- Some employees report challenges with management communication and organizational structure. (www.glassdoor.com)
- Career progression may sometimes be slow due to the company's flat hierarchy. (www.glassdoor.com)
- Workload can fluctuate depending on ongoing projects, leading to periods of high pressure. (www.glassdoor.com)