Job details
Salary range: $75,000 - $100,000
Community Manager - Job Summary
The Community Manager will manage social media community engagement by scheduling, publishing, monitoring, and responding to content across multiple platforms using distinct brand voices, while collaborating with clients and internal teams.
Key Responsibilities
- Manage daily community engagement and customer service across comments, UGC, and DMs/inbox for multiple brands.
- Respond in unique brand voice; escalate complaints and direct FAQ to the website.
- Perform active community management 5 days/week with weekend work as needed.
- Publish content across Facebook, Instagram, TikTok, Threads, YouTube and other channels using publishing tools and native platform features.
- Monitor trends, memes, and cultural moments for reactive opportunities and proactive ideation.
- Compile regular reports analyzing community engagement metrics on and off-channel.
- Source, interact with, and collect compelling UGC aligning with brand identity.
- Convert comment and conversation data into insights and actionable recommendations; build decks highlighting performance and growth opportunities.
- Collaborate with Strategy and Creative teams to implement channel strategies, report on sentiment, and stay current on platform updates.
- Maintain owned channel profiles including descriptions and account hygiene.
- Own the success and nurture strong relationships for client accounts managed.
Requirements
- Creative mindset combining ideas to create unique content.
- Fluency in internet culture and trends.
- Collaborative and able to work independently.
- Adaptable with ability to pivot quickly.
- Confident on-camera and off; skilled in storytelling and creating engaging visuals.
- 1-4 years experience as Community Manager or similar, focused on community engagement and trend response.
- Experience in client-facing roles.
- Deep understanding of social platforms including Instagram, TikTok, Facebook, Threads, YouTube.
- Familiarity with social publishing tools such as Sprout Social, Dash Hudson, Sprinklr.
- Proven success growing communities for large brands; prior agency experience preferred.
- Comfortable using AI tools to improve reporting and workflows.
- Excellent and adaptable writing skills, able to shift tone and voice across brands and platforms.
- Familiarity with social performance data/analytics to inform engagement strategy.
- Interest and knowledge of pop culture required; multicultural fluency or second-language skills a plus.
- Strong organizational skills and ability to manage multiple projects.
Additional information about the company collected by GoodWord
About Big Spaceship
siteBig Spaceship is a full-service creative agency partnering with ambitious brands to push creative boundaries and bring bold ideas to life for innovative and culturally connected brands.
What Our Employees Say
- Big Spaceship is known for its collaborative and inclusive company culture, fostering creativity and teamwork. (www.glassdoor.com)
- The agency offers opportunities to work with top-tier clients and on high-profile projects, providing good exposure and experience. (www.bigspaceship.com)
- Employees praise the leadership team for being approachable and supportive, encouraging growth and professional development. (builtin.com)
Challenges You Might Face
- Some employees mention that workloads can be demanding and work-life balance can be challenging during peak times. (www.glassdoor.com)
- Being a mid-sized agency, opportunities for advancement can be limited compared to larger firms. (www.glassdoor.com)
- Salaries may not always match the industry standard for similar roles in larger agencies or in-house positions. (builtin.com)