Job details
Community Manager - Job Summary
Manage and engage a private entrepreneur community of approximately 160 members through daily Slack interactions, relationship building, member satisfaction, and event coordination to foster a positive and active community environment.
Key Responsibilities
- Actively manage and participate in daily Slack conversations.
- Initiate discussions to encourage community participation.
- Maintain a professional and welcoming tone in all interactions.
- Introduce and connect members based on shared goals and interests.
- Conduct regular member check-ins to assess satisfaction and gather feedback.
- Plan, coordinate, and execute member-facing events such as retreats and meetups.
- Monitor and track engagement metrics and report insights.
- Manage satisfaction surveys and analyze feedback for improvements.
- Support retention efforts by identifying and addressing churn indicators.
- Take ownership of community health and adapt to evolving needs.
Requirements
- Excellent US-friendly spoken English accent.
- Strong written and verbal communication skills.
- Proven relationship-building and stakeholder engagement skills.
- Experience coordinating or supporting member-focused events.
- Access to personal equipment suitable for full-time remote work.
- Availability to work US business hours (ET–PT).
- Adaptability and willingness to take on evolving responsibilities.
- Previous experience in community management, member success, or relationship management preferred.
- Background in event planning or customer-facing roles preferred.
- Familiarity with Slack and Typeform preferred.
- Experience working with US-based clients or familiarity with US communication styles preferred.
- Based in LATAM or Africa preferred but not required.
Additional information about the company collected by GoodWord
About Pavago
siteWhat Our Employees Say
- Innovative work environment with opportunities to work on cutting-edge travel technology solutions. (www.pavago.com)
- Flexible remote work options to support work-life balance. (www.pavago.com)
- Collaborative company culture that values input from all team members. (www.pavago.com)
Challenges You Might Face
- Pavago is a relatively young startup, which can mean less job security compared to established corporations. (www.crunchbase.com)
- Limited publicly available information about employee benefits such as health insurance or paid time off. (www.pavago.com)
- Smaller team size may mean heavier individual workloads or responsibilities. (www.linkedin.com)