Job details
Senior Community Manager - Job Summary
The Senior Community Manager will build and scale LearnWorlds' customer community to improve customer outcomes and drive retention, adoption, and long-term growth by structuring and expanding existing highly engaged organic communities.
Key Responsibilities
- Design and evolve customer community strategy and operating model
- Develop scalable content engine turning customer input into high-impact programming and educational content
- Build community programs supporting onboarding, adoption, and peer learning
- Manage day-to-day operations of customer community spaces ensuring engagement, moderation, and quality experience
- Organize community experiences across diverse customer segments and roles
- Partner cross-functionally to surface customer insights and support product feedback
- Identify and nurture champions, advocates, and contributors
- Measure community impact on health, NRR, product adoption, time-to-value, and support efficiency
Requirements
- 4–7+ years experience building or scaling customer communities in SaaS, EdTech, or complex B2B environments
- Ability to connect community initiatives to customer and business outcomes
- Strong collaboration skills with cross-functional teams including CS, Product, Marketing, and Leadership
- Experience managing diverse audiences including entrepreneurs and enterprise contacts
- Familiarity with community tools such as Circles, Discord, Slack
- Strong storytelling skills with content production experience (case studies, testimonials, video snippets)
- Confidence facilitating live webinars, AMAs, interviews, and community events
- Passion for content creation driving engagement (video snippets, posts, recaps, mini trainings)
- Personal experience with teaching, coaching, and/or entrepreneurship
- Curiosity and experience exploring AI tools for engagement analysis and scaling community programs is a plus
Additional information about the company collected by GoodWord
About LearnWorlds
siteLearnWorlds is a global cloud-based e-learning platform offering tailor-made solutions that enable individuals, businesses, and communities to leverage learning for growth and success. It serves around 12,000 customers in more than 150 countries with a fully remote team and offices in Athens, Crete, and Limassol.
What Our Employees Say
- Remote-first company, offering the flexibility to work from anywhere. (www.learnworlds.com)
- Opportunities to collaborate with talented and passionate professionals in the EdTech industry. (www.learnworlds.com)
- Strong focus on continuous learning and personal development for employees. (www.learnworlds.com)
Challenges You Might Face
- Some roles may require coverage across different time zones, potentially affecting work-life balance. (www.glassdoor.com)
- As a fast-growing startup, work pace and expectations can be demanding. (www.glassdoor.com)
- Limited information about traditional corporate benefits compared to more established companies. (www.learnworlds.com)