Job details
Community Manager - Job Summary
Coordinate and manage communication across digital channels to maintain consumer satisfaction and engage with customers proactively.
Key Responsibilities
- Manage the monthly social networks calendar and act as the interlocutor with clients to resolve doubts.
- Publish monthly content plans, respond to comments and queries to strengthen consumer relationships and identify trends.
- Participate proactively in team meetings and contribute to content creation.
- Produce monthly quantitative and qualitative social media performance reports.
- Research new social media trends to support content creation for brands and clients.
Requirements
- Experience managing social networks and staying updated with trends.
- Organized digital content creator with attention to detail.
- Sociable and customer-service oriented to generate engagement.
- Experience providing customer support across multiple channels including phone, web forms, social media, and live chat.
- Hands-on experience with Zendesk for managing customer inquiries and support tickets.
- Familiarity with Microsoft Dynamics CRM and its integration with customer support platforms.
- Ability to efficiently manage and resolve customer tickets with high service quality.
- Native or bilingual English proficiency (C2+).
- Willingness to travel occasionally.
- Availability to work full time.
Additional information about the company collected by GoodWord
About Findasense
siteFindasense is a global Customer Experience company that uses data to create personalized experiences and drive digital transformation through relevant content and strategies.
What Our Employees Say
- Findasense offers a multicultural and inclusive work environment, fostering collaboration between teams across various countries. (www.glassdoor.com)
- The company encourages a flexible work schedule and supports a healthy work-life balance. (www.findasense.com)
- Opportunities for professional growth and development are provided through ongoing training and knowledge sharing. (www.findasense.com)
Challenges You Might Face
- Some employees report challenges with management communication and organizational structure. (www.glassdoor.com)
- Career progression may sometimes be slow due to the company's flat hierarchy. (www.glassdoor.com)
- Workload can fluctuate depending on ongoing projects, leading to periods of high pressure. (www.glassdoor.com)