Job details
Salary range: £35,000 to £45,000
Community Manager - Job Summary
Responsible for moderation of the site to keep the community safe, welcoming, and creator-friendly, including policy enforcement, user communication, and collaborating across teams to improve processes and community standards.
Key Responsibilities
- Develop and refine community guidelines, moderation policies, and enforcement frameworks.
- Apply community guidelines consistently and document decisions with supporting evidence.
- Handle user communications for sensitive issues like harassment and IP disputes professionally.
- Identify and flag emerging risks related to game launches or cultural flashpoints with proposed mitigations.
- Manage moderation queues by prioritizing, triaging, actioning, and resolving cases with accurate documentation.
- Manage and support volunteer moderators to maintain high moderation standards.
- Communicate sensitively around bans, appeals, and broader community concerns.
- Follow escalation procedures for complex or high-impact cases.
- Track operational metrics and propose process improvements.
- Maintain SOPs, playbooks, and documentation for internal and external use.
- Provide mentorship and guidance to Community Managers and Support Specialists.
- Partner with Support on edge cases and contribute to FAQs and help-centre content.
- Lead incident management and escalation workflows for community crises and high-risk events.
Requirements
- Proven experience in online moderation, community management, or trust & safety, preferably in UGC or gaming communities.
- Deep knowledge of high-volume community platforms and moderation tools.
- Proven ability to develop and enforce community/content policies at scale.
- Excellent communication, conflict resolution, and leadership skills.
- Ability to handle sensitive, high-pressure situations with discretion.
- Familiarity with GDPR, COPPA, OSA, and online harm prevention best practices.
- Familiarity with gaming/modding culture, IP considerations, and legal compliance.
- Experience training and mentoring moderators and volunteers.
Additional information about the company collected by GoodWord
About Black Tree Gaming Limited
siteNexus Mods is the largest video game modding platform, known in the PC gaming ecosystem with over 65 million registered members and a vast library of mods.
What Our Employees Say
- Black Tree Gaming is the parent company of Nexus Mods, a leading platform with a passionate community of millions of gamers, providing opportunities to work on impactful projects. (www.nexusmods.com)
- The company offers remote and flexible working arrangements, encouraging a healthy work-life balance. (www.nexusmods.com)
- You'll work with a small, close-knit team where individual contributions are valued and there’s room to influence the direction of the company. (www.nexusmods.com)
Challenges You Might Face
- As a small company, career progression paths may be more limited compared to larger organizations. (www.glassdoor.com)
- Remote working might lead to feelings of isolation or a lack of in-person collaboration. (nexusmods.com)
- The company is closely tied to the modding community, which can sometimes lead to public controversies or passionate community feedback to company decisions. (kotaku.com)