Key Responsibilities

• Develop and implement a comprehensive community engagement strategy.
• Grow and nurture an online community of passionate customers.
• Encourage discussions, answer questions, and engage with community members.
• Provide exceptional customer service.
• Create FAQs and other brand-related content.
• Maintain an editorial calendar for community content.
• Collaborate with account management to align content with marketing goals.
• Schedule posts ensuring on-time and error-free delivery.
• Address customer inquiries, feedback, and complaints professionally and timely.
• Escalate issues as needed and liaise with relevant departments.
• Monitor and moderate user-generated content to ensure guideline adherence.
• Uphold brand values and social media policy compliance.
• Collaborate seamlessly with teams on creative processes and social calendar delivery.
• Track and analyze community engagement metrics and provide reports.
• Conduct social media listening and competitors performance reporting.
• Produce end-of-campaign sentiment analysis reports.