Job details
Community Manager - Job Summary
Manage and grow an engaged online community for the client, working closely with the Account Management team to enhance brand reputation and drive customer loyalty through strategic community engagement across social media and forums.
Key Responsibilities
- Develop and implement comprehensive community engagement strategies
- Build and nurture an online community of engaged customers
- Encourage discussions and engage with community members
- Provide exceptional customer service
- Create FAQs and other brand-related content
- Develop and maintain an editorial calendar for community content
- Collaborate with account management to align content with marketing goals
- Schedule posts ensuring timely and accurate delivery
- Address customer inquiries, feedback, and complaints professionally and timely
- Escalate issues when required and liaise with relevant departments
- Monitor and moderate user-generated content for guideline adherence
- Maintain brand values and social media compliance
- Collaborate with teams for social calendar delivery and publishing
- Track and analyze key community engagement metrics
- Provide regular reports and insights including daily social media listening, competitor performance, and end of campaign sentiment analysis
Requirements
- Exceptional understanding of Saudi culture
- Excellent Arabic copywriting skills
- Fluent in English
- Minimum of 5 years experience in community management for established brands
- Strong knowledge of social media platforms, online forums, and community management tools
- Creative thinking and problem-solving abilities
- Customer-focused mindset and passion for community building
- Ability to work independently and in a team
Additional information about the company collected by GoodWord
About GEN PLUS Group
siteWhat Our Employees Say
- GEN PLUS Group is known for fostering a collaborative work environment with opportunities for innovation. (www.genplusgroup.com)
- The company offers robust professional development and training programs for employee growth. (www.genplusgroup.com)
- GEN PLUS Group engages in sustainable and impactful projects, providing employees with meaningful work. (www.genplusgroup.com)
Challenges You Might Face
- As a growing company, some employees report longer work hours during peak periods. (www.glassdoor.com)
- Limited global presence may restrict international career mobility. (www.genplusgroup.com)
- Benefits packages may not be as comprehensive as larger multinational firms. (www.indeed.com)