Job details
Associate Community Manager - Job Summary
The Associate Community Manager will lead and execute community engagement strategies across social platforms to build brand relationships and provide insights, collaborating cross-functionally to deliver a cohesive consumer experience.
Key Responsibilities
- Lead day-to-day community management strategy across Instagram, TikTok, YouTube, and emerging channels
- Drive proactive initiatives to increase brand affinity and loyalty within the community
- Identify opportunities to celebrate consumers, creators, and cultural moments
- Develop scalable frameworks and best practices for community growth
- Manage inbound community interactions ensuring brand-consistent, timely responses
- Draft and refine messaging aligned with brand tone and social trends
- Support rapid-response moments related to launches and cultural conversations
- Collaborate with Social, Influencer, PR, Brand Marketing, and Customer Experience teams
- Manage escalation of consumer feedback and sensitive conversations
- Work with Customer Service teams to ensure seamless consumer support
- Translate community conversations into actionable insights for marketing and campaigns
- Deliver recurring reports on sentiment, trends, and competitive activity
- Optimize engagement performance using data and platform analytics
- Refine processes and workflows for scalable community management
- Support agency or vendor partners as needed
- Maintain agility in a fast-paced social environment while balancing strategic priorities
Requirements
- 2-4 years experience in Community Management, Social Media, Digital Marketing or related field within beauty, lifestyle, or consumer brands
- Experience managing and growing brand communities on Instagram, TikTok, YouTube, etc.
- Strong editorial judgment and excellent written communication and copywriting skills
- Ability to translate social engagement and sentiment into actionable insights
- Highly organized with strong project management and prioritization skills
- Deep cultural awareness and intuition for internet trends and consumer behavior
- Experience working cross-functionally with marketing teams
- Familiarity with social and community analytics tools such as Sprout, Dash Hudson, CreatorIQ, Hootsuite
- Passion for beauty, culture, and digitally native brand building
Additional information about the company collected by GoodWord
About e.l.f. Beauty
sitee.l.f. Beauty is a clean, cruelty-free beauty company with a portfolio of brands including e.l.f. Cosmetics, Well People, and others, known for high-performance and accessible skincare and cosmetics.
What Our Employees Say
- e.l.f. Beauty is committed to diversity, equity, and inclusion, fostering a supportive work environment. (www.elfbeauty.com)
- The company offers competitive benefits, including flexible work schedules, wellness programs, and generous paid time off. (www.elfbeauty.com)
- e.l.f. Beauty is recognized for its innovation and fast-paced culture, providing opportunities for career growth and learning. (www.glassdoor.com)
Challenges You Might Face
- Some employees report that the work-life balance can be challenging due to the company’s fast-paced environment. (www.glassdoor.com)
- There may be limited upward mobility in certain departments, according to employee reviews. (www.glassdoor.com)
- Employees have noted that management communication can sometimes be inconsistent, leading to misunderstandings. (www.indeed.com)