Job details
Community Marketing Manager - Job Summary
The Community Marketing Manager will lead execution of customer and industry community initiatives to drive participation, strengthen relationships, and deliver high-quality engagement experiences across digital and in-person platforms for the attractions industry.
Key Responsibilities
- Manage and execute community programs such as workshops and Super User engagement.
- Coordinate logistics for online community events including Operator Live chats, speaker coordination, promotions, and follow-up.
- Track operator engagement and feedback to inform improvements in programming and content.
- Maintain strong relationships with key industry advocates.
- Own and maintain a centralized Community Intelligence Hub with insights and engagement data accessible to multiple teams.
- Leverage AI to analyze trends, feedback, and community sentiment to inform product and messaging.
- Collaborate on co-branded activations and industry storytelling with Partnerships and Marketing.
- Support charitable and industry advocacy efforts.
- Engage with operators, partners, prospects, and associations on social media platforms providing insights and contributing to conversations.
Requirements
- 3–6 years of experience in community programming, event execution, customer engagement, or related fields.
- Strong project management and cross-functional collaboration skills.
- Ability to handle community programming logistics for digital events and live chats.
- Curiosity about AI and applying it to community management.
- Excellent communication skills and speaker coordination experience.
- Relationship-driven mindset with the ability to create engaging community experiences.
Additional information about the company collected by GoodWord
About ROLLER
siteROLLER is a global SaaS company serving the leisure and attractions industry by providing seamless ticketing, point-of-sale, self-serve kiosks, memberships, and digital waiver processes with a team of 300+ professionals worldwide.
What Our Employees Say
- ROLLER is a fast-growing global SaaS company providing innovative solutions to the leisure and attractions industry, giving employees the opportunity to work with cutting-edge technology in a dynamic sector. (www.roller.software)
- ROLLER emphasizes a values-driven and supportive work culture, offering remote-first flexibility and competitive benefits to its team members. (www.roller.software)
- Employees at ROLLER report having opportunities for professional growth and advancement within the company as it expands internationally. (www.glassdoor.com)
Challenges You Might Face
- As a fast-paced startup, ROLLER can present challenges around work-life balance and high expectations for employees. (www.glassdoor.com)
- Some employees have noted that growing pains in the company can lead to shifting priorities and occasional organizational changes. (www.seek.com.au)
- Rapid scaling and remote-first culture may lead to occasional communication issues and disconnect across global teams. (www.glassdoor.com)