Job details
Salary range: $67,000 - $70,000 per year
Community Manager - Job Summary
Manage daily community engagement across multiple social media platforms, execute reactive engagement strategies, and translate community insights into actionable reporting to support brand trust and alignment.
Key Responsibilities
- Lead daily 1:1 interactions across multiple social platforms including X, Instagram, TikTok, Threads, Facebook, Reddit, and YouTube.
- Manage inbound messages, replies, tags, mentions, and relevant social conversations with speed and empathy.
- Maintain brand voice while adapting tone to platform norms and audience expectations.
- Build trust and strengthen community relationships through thoughtful engagement.
- Identify high-value engagement opportunities that drive relevance or affinity.
- Support community growth by increasing participation and advocacy.
- Help shape and execute the brand’s reactive engagement approach.
- Recommend engagement actions including escalation to PR, Legal, Support, Product, or leadership as needed.
- Tailor messaging and engagement style to each platform’s culture.
- Monitor trends, cultural moments, sentiment shifts, and emerging audience behaviors in real time.
- Flag recurring themes and community feedback for strategic planning.
- Monitor potential brand or community risks and escalate issues with urgency.
- Support real-time response during critical moments.
- Identify and route support-related questions and concerns to internal teams.
- Track escalations and follow-through to ensure resolution.
- Build reports highlighting engagement wins, sentiment trends, and risks.
- Translate qualitative feedback into actionable insights for stakeholders.
- Partner cross-functionally with social strategists, content teams, analysts, PR, Legal, Product, and support.
- Contribute to playbooks, response guidance, and community best practices.
Requirements
- 3 to 5+ years managing social media communities for brands, agencies, platforms, or similar organizations.
- Deep familiarity with social platform cultures, audience behaviors, and norms.
- Strong writing skills with ability to adapt tone by platform and situation.
- Strong judgment and ability to make fast decisions in high-pressure moments.
- Experience managing 1:1 engagement and audience conversations across multiple platforms.
- Ability to identify engagement opportunities, flag risks, and escalate with clear context.
- Comfort working within brand voice, governance, legal, PR, and escalation guidelines.
- Strong attention to detail, organization, tagging discipline, and reporting accuracy.
Additional information about the company collected by GoodWord
About JeffreyM Consulting
siteA leading innovator in the blockchain industry focused on building a robust community of developers passionate about decentralization and cutting-edge technology.
What Our Employees Say
- Offers flexible work arrangements including remote opportunities. (www.jeffreym.com)
- Emphasizes a people-first culture that supports employee development and growth. (www.jeffreym.com)
- Chance to work with well-known brands, increasing exposure to diverse industries. (www.jeffreym.com)
Challenges You Might Face
- As a consulting firm, project-based work can lead to periods of job uncertainty between assignments. (www.glassdoor.com)
- Limited advancement opportunities may exist in comparison to larger organizations. (www.glassdoor.com)
- Benefits may not be as comprehensive as those offered by larger or more established firms. (www.glassdoor.com)