Job details
Salary range: $58,000-$70,000 annual salary
Social Media & Community Engagement Specialist - Job Summary
This role supports Noodles & Company's organic social media presence and influencer/community programs, handling day-to-day engagement, community management, creator coordination, and trend monitoring across multiple platforms.
Key Responsibilities
- Support daily social engagement across Instagram, TikTok, Facebook, X, Threads including commenting, giveaways, and guest care
- Respond to direct messages across social platforms and catering channels
- Assist with campaign execution in partnership with agency and Social Media Manager
- Support social listening efforts and escalate issues or opportunities
- Maintain on-brand captions, comments, and responses
- Support social media shoots and content creation
- Track and manage influencer and ambassador programs including engagement and metrics
- Support creator gifting, tracking, and communication
- Maintain influencer lists, trackers, and performance stats
- Pull and organize social and influencer performance metrics regularly
- Assist with campaign recaps and performance summaries
- Help maintain asset libraries, calendars, and reporting systems
Requirements
- 2–5 years of experience in social media, influencer marketing, or digital marketing
- Strong understanding of TikTok, Instagram, and social content trends
- Familiarity with Canva or video editing tools is a plus
- Ability to write casual, on-brand copy with attention to tone and voice
- Experience with social publishing or creator tools (e.g., Sprout, Aspire) is a plus
- Reliable and timely execution of social content and engagement
- Strong community responsiveness and brand-aligned interactions
- Ability to support creator programs with coordination and follow-through
- Organized tracking supporting reporting and insights
- Willingness to be on camera, behind the camera, or involved in content creation
Additional information about the company collected by GoodWord
About Noodles & Company
siteNoodles & Company is a fast-casual restaurant focused on offering global flavors, fresh ingredients, and meaningful guest experiences, driven by core values of care, pride, passion, and love of life.
What Our Employees Say
- Offers competitive benefits including free meals, medical coverage, and paid time off for eligible employees. (careers.noodles.com)
- Emphasizes a team-oriented work culture and values diversity, inclusion, and respect among team members. (careers.noodles.com)
- Provides opportunities for advancement and growth, including internal promotion and leadership development programs. (www.glassdoor.com)
Challenges You Might Face
- Reports of high turnover rates, especially among entry-level staff, can lead to inconsistent teams and added stress. (www.indeed.com)
- Busy shifts and fast-paced environment can be physically demanding, particularly during peak hours. (www.glassdoor.com)
- Some employees experience limited hours and short shifts, impacting weekly income reliability. (www.indeed.com)