Job details
Community Manager - Job Summary
Manage and engage a private entrepreneur community, fostering relationships, driving participation, and coordinating member events to ensure satisfaction and retention.
Key Responsibilities
- Actively manage and participate in daily community conversations via Slack
- Encourage participation and maintain strong engagement levels
- Foster a welcoming, professional, and energetic community atmosphere
- Respond promptly to member questions and requests
- Introduce members to one another for networking based on interests or goals
- Facilitate peer-to-peer networking opportunities
- Build strong relationships through proactive communication
- Conduct recurring member check-ins to assess satisfaction and gather feedback
- Identify and re-engage disengaged members to support retention
- Address concerns professionally to ensure positive member experiences
- Coordinate member-facing events including retreats, dinners, and virtual meetups
- Manage event logistics, scheduling, communications, and follow-up
- Track engagement metrics such as participation, interactions, and event attendance
- Maintain organized records and provide insights based on engagement data
- Manage satisfaction surveys and analyze feedback for improvements
- Take ownership of overall community health and engagement
- Identify operational gaps and implement solutions
- Support leadership with ongoing community initiatives and member experience improvements
Requirements
- Excellent spoken and written English with a neutral, U.S.-friendly accent
- Strong interpersonal and relationship-building skills
- Experience coordinating or supporting member-facing events or communities
- Strong communication and stakeholder management abilities
- Proficiency with Slack, Zoom, Google Workspace, and collaboration tools
- Reliable high-speed internet and professional remote work setup
- Availability to work U.S. business hours across ET–PT time zones
- Outgoing, proactive, confident, relationship-oriented, and organized
- Professional communicator comfortable operating independently in a remote environment
Additional information about the company collected by GoodWord
About Pavago
siteWhat Our Employees Say
- Innovative work environment with opportunities to work on cutting-edge travel technology solutions. (www.pavago.com)
- Flexible remote work options to support work-life balance. (www.pavago.com)
- Collaborative company culture that values input from all team members. (www.pavago.com)
Challenges You Might Face
- Pavago is a relatively young startup, which can mean less job security compared to established corporations. (www.crunchbase.com)
- Limited publicly available information about employee benefits such as health insurance or paid time off. (www.pavago.com)
- Smaller team size may mean heavier individual workloads or responsibilities. (www.linkedin.com)