Job details
Salary range: $31.00 /hr on W2
Community Manager - Job Summary
The contractor will serve as a Digital Beauty Advisor managing social media engagement, supporting brand channels, and providing insights and strategy recommendations.
Key Responsibilities
- Engage reactively with fans and followers across TikTok, Facebook, Instagram, and Twitter
- Support public channels by providing insights, strategy recommendations, and engagement
- Attend trainings, work sessions, and meetings to stay updated on social strategies
- Compose custom responses addressing consumer issues clearly
- Recommend new consumer influence methods
- Alert internal teams to critical customer complaints and assist with problem solving
- Support seeding and gifting programs, source relevant talent and manage outreach
- Track program results and stay informed on new social media platforms and best practices
- Maintain 100% reply rate and response time goals
- Maintain consumer satisfaction and sentiment scores
- Offer schedule flexibility including weekends
- Identify opportunities for policy/process improvements
- Document product issues for product improvement
- Accurately enter information into CRM and surveys for data integrity
Requirements
- Bachelor’s Degree
- 1-2 years social media engagement experience
- Customer service experience desired
- Customer obsessed mindset
- Knowledge of major social media platforms
- Ability to work independently and in cross-functional teams in a fast-paced environment
- Sense of urgency, flexibility, adaptability, resourcefulness, and responsiveness
- Willingness to work outside standard hours including weekends
- Strong organizational skills and attention to detail
- Interest in beauty, fashion, and/or lifestyle brands
- Exceptional writing skills
- Excellent problem-solving ability
- Proficiency in Microsoft PowerPoint, Word, and Excel
Education
Bachelor’s Degree
Additional information about the company collected by GoodWord
About IntelliPro Group Inc.
Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions with a presence in over 160 countries, committed to client service, employee growth, and building enduring partnerships.
What Our Employees Say
- Opportunities to work with top-tier tech companies as clients. (www.glassdoor.com)
- International work environment with diverse teams. (www.indeed.com)
- Fast-paced growth providing potential career advancement. (www.glassdoor.com)
Challenges You Might Face
- High-pressure and challenging workload due to fast growth. (www.glassdoor.com)
- Limited work-life balance reported by some employees. (www.indeed.com)
- Some communication and management issues within teams. (www.glassdoor.com)