Job details
Community Growth Manager - Job Summary
The Community Growth Manager will build, organize, and energize communities of founders, operators, and businesses. The role focuses on engagement, community operations, live sessions, reporting, and cross-team collaboration to drive business outcomes.
Key Responsibilities
- Manage and moderate active B2B and B2C communities of founders, operators, and entrepreneurs.
- Foster meaningful discussions that help members solve problems, share wins, and move forward in their businesses.
- Turn passive members into active contributors by encouraging participation and accountability.
- Create engagement systems that keep the community active, valuable, and supportive.
- Maintain structure across community channels, threads, and content to ensure discussions stay organized and valuable.
- Moderate conversations, guide discussions, and ensure members receive timely responses and support.
- Support the rollout of new community initiatives, programs, and engagement formats as the business evolves.
- Coordinate and support live calls, workshops, and community sessions when required.
- Facilitate productive discussions during group sessions with founders and operators.
- Ensure community members extract clear value from each session.
- Track engagement metrics such as participation, activity levels, and community growth.
- Identify patterns across member behavior, questions, and challenges.
- Share insights with internal teams to improve customer experience and program outcomes.
- Work closely with Customer Success, Operations, and Leadership to ensure the community aligns with broader company initiatives.
- Escalate common issues or requests from the community that require product, support, or operational input.
- Help identify opportunities where community insights can improve internal systems and services.
Requirements
- Proven work experience managing communities within the high-ticket coaching, consulting, or information product space.
- Experience supporting premium coaching programs, masterminds, memberships, or similar high-ticket communities.
- Demonstrated ability to drive community engagement that contributes to member retention, customer success, and upsell opportunities.
- Experience working with founders, coaches, or entrepreneurs in high-growth digital businesses is highly preferred.
- 3–5+ years experience managing online communities in tech, SaaS, AI, or startup ecosystems.
- Experience moderating and managing communities on platforms such as Slack, Discord, and Skool.
- Strong understanding of business growth, digital products, and service-based businesses.
- Exposure to both low-ticket digital products and high-ticket service offers.
- Experience working in environments where communities support customer growth, acquisition, or business development.
- Familiarity with software products, SaaS ecosystems, or AI-driven businesses.
- Understanding of the broader software and online business landscape.
- Excellent communication and moderation skills.
- Highly organized and able to manage multiple discussions and initiatives simultaneously.
- Comfortable operating in a fast-moving startup environment.
- Strong sense of ownership and accountability.
- Experience working with tools such as Slack, Discord, Skool, Zoom, and Notion.
Additional information about the company collected by GoodWord
About AI Acquisition
siteAI Acquisition is building a global ecosystem around high-growth digital businesses, software products, and AI-powered services. It is a fast-growing, remote-first company focused on helping members achieve business growth and success.
What Our Employees Say
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Challenges You Might Face
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