Job details
Senior Field & Community Manager - Job Summary
Responsible for building engagement, brand loyalty, and trust among customers, partners, and advocates both online and in person through managing social media, community channels, and organizing events.
Key Responsibilities
- Create, curate, and manage relevant and engaging content aligned with brand voice across social and community channels
- Plan and execute in-person and virtual events including executive dinners, meetups, conferences, and field marketing activations
- Manage logistics such as venues, guest lists, vendors, budgets, and onsite execution
- Curate guest lists and manage invitations for executive dinners and VIP events alongside Sales and leadership
- Represent Finix at events to build relationships and visibility
- Respond timely and professionally to comments, direct messages, and community queries
- Foster a positive and inclusive community environment
- Identify and cultivate relationships with key customers and advocates for referrals and testimonials
- Develop and enforce community guidelines and monitor conversations to handle PR-sensitive situations
- Measure event ROI and attendee feedback and track community engagement metrics
- Gather customer feedback and community insights to report trends to Product and Marketing teams
Requirements
- 5+ years in community management, field marketing, or event marketing, preferably B2B
- Proven experience planning and executing in-person events end-to-end
- Exceptional written and verbal communication skills with high emotional intelligence
- Proficiency with social media management platforms, analytics dashboards, and basic design or video tools
- Comfort managing budgets, vendors, and multiple concurrent events
Additional information about the company collected by GoodWord
About Finix
siteFinix is a full-stack acquirer processor that empowers businesses of all sizes with flexible, modern payment solutions, enabling platforms to accept payments, manage payouts, and onboard merchants.
What Our Employees Say
- Finix is recognized for its supportive and inclusive work culture, with a focus on diversity and employee growth. (www.comparably.com)
- The company is a rapidly-growing fintech startup, providing opportunities to work on innovative payments technology and gain valuable experience. (finix.com)
- Finix offers competitive benefits, including comprehensive health plans, parental leave, and remote work flexibility. (finix.com)
Challenges You Might Face
- As a startup, employees may face fast-paced and high-pressure environments that can require long working hours. (www.glassdoor.com)
- Being a smaller company, opportunities for advancement or promotion may be more limited compared to larger corporations. (www.comparably.com)
- There have been reports of growing pains, such as changing priorities and shifts in organizational structure, which can impact job stability. (www.glassdoor.com)