Job details
Social Media Community Manager - Job Summary
The Social Media Community Manager will manage and grow online communities, create engaging content, and respond to customer inquiries, acting as the key social media representative for clients.
Key Responsibilities
- Create engaging social media content aligned with marketing strategies and brand voice
- Grow and nurture online communities to foster positive engagement and brand advocacy
- Respond promptly to comments and messages, providing exceptional customer service
- Schedule and publish social media posts to maintain consistent presence
- Manage influencer relationships and partnership requests strategically
- Monitor social media conversations to address potential brand reputation issues proactively
- Collaborate with internal teams to execute social media marketing strategies
- Support social media campaigns including partnerships, contests, and user-generated content initiatives
Requirements
- 1+ years of experience in social media management or related field
- Strong written and verbal communication skills with storytelling ability
- Exceptional customer service skills and ability to build rapport online
- Problem-solving, creative thinking, and ability to work independently in fast-paced environment
- Excellent organizational skills and attention to detail
- Proficiency in Instagram, Facebook, TikTok
- Familiarity with social publishing tools such as Sprout Social is a plus
- Ability to multitask, prioritize, and meet deadlines efficiently
- Positive attitude and passion for building brands in digital space
Additional information about the company collected by GoodWord
About Joybyte
siteJoybyte fosters a positive and collaborative work environment focused on creativity, client success, and professional growth, offering benefits like health insurance, flexible PTO, and hybrid/remote work options.
What Our Employees Say
- Joybyte offers a creative and collaborative work environment where employees can work with innovative brands. (www.joybyte.com)
- The company provides opportunities for professional growth and internal advancement. (www.glassdoor.com)
- Remote and flexible work options are available, supporting work-life balance. (www.joybyte.com)
Challenges You Might Face
- Joybyte is a fast-paced startup environment, which can lead to high expectations and workload. (www.indeed.com)
- Limited job stability and benefits have been noted by some employees. (www.glassdoor.com)
- Processes and roles may change frequently as the company grows and adapts. (www.indeed.com)