Job details
VIP & Community Manager - Job Summary
The VIP & Community Manager will build and nurture relationships with top players and manage the community around the game All in Hole to drive player retention, engagement, and brand presence.
Key Responsibilities
- Manage community presence on platforms like Facebook and Instagram by planning and publishing engaging content.
- Respond to player comments, moderate discussions, and foster a healthy, active community environment.
- Manage the official Facebook group by sharing updates, communicating during outages, and building strong fan connections.
- Identify and manage top spending players, building personal connections through one-on-one messaging and exclusive experiences.
- Serve as an advocate for VIP players by surfacing feedback to Customer Support and Product teams.
- Track VIP retention, satisfaction, and engagement metrics.
Requirements
- Over 5 years of experience managing online communities, player relations, or CRM in mobile games.
- Experience managing IAP-heavy player bases or large-scale social platforms like Facebook Groups.
- Strong written communication skills in English with a clear and community-friendly tone.
- High empathy and player-centric mindset to create delightful experiences.
- Proactive and autonomous work style with ability to prioritize and iterate based on feedback.
About Homa
Homa is a global mobile game developer and publisher with over 80 titles and 2 billion downloads, focused on creating popular mass-market games with lasting player engagement.
What Our Employees Say
- Innovative work environment with a focus on the gaming industry. (www.homagames.com)
- Opportunities for career development and learning in a fast-growing company. (www.glassdoor.com)
- Diverse and international team fostering a collaborative spirit. (www.homagames.com)
Challenges You Might Face
- Fast-paced environment may lead to longer working hours. (www.glassdoor.com)
- Young company, which can lead to frequent process changes. (www.glassdoor.com)
- Limited public information on employee benefits. (www.glassdoor.com)