Job details
Community Manager - Job Summary
The role involves proactively coordinating and managing direct communication across digital channels to maintain consumer satisfaction for multiple brand portfolios, contributing to engagement and customer relationship strengthening.
Key Responsibilities
- Publish content generated by the team on the appropriate web or social media channels.
- Moderate and respond to content on social media, reporting cases to the relevant area.
- Participate proactively in team meetings to report on social media communication status and content creation.
- Manage crisis alerts received via brand social media channels, including monitoring and proposing actions.
- Interact with users daily to identify key users, fans, and influencers.
- Prepare quantitative and qualitative reports on social media performance.
- Research new social media trends that aid content creation for brands and clients.
- Interact daily with clients.
Requirements
- Minimum 2 years of experience as a Community Manager.
- Professional degree in Marketing, Advertising, Journalism, or Social Communication.
- Basic level of English.
- Experience with engagement management, monitoring, and listening platforms.
- Proficiency in tools such as Sprinklr, Facebook Business Manager, Instagram, and TikTok.
- Teamwork skills, proactivity, and innovation.
- Assertive communication and passion for social media.
- Digital advertising experience is a plus.
Education
Professional degree in Marketing, Advertising, Journalism, or Social Communication.
Additional information about the company collected by GoodWord
About Findasense
siteFindasense is a global Customer Experience company that uses data to create personalized experiences and drive digital transformation through relevant content and strategies.
What Our Employees Say
- Findasense offers a multicultural and inclusive work environment, fostering collaboration between teams across various countries. (www.glassdoor.com)
- The company encourages a flexible work schedule and supports a healthy work-life balance. (www.findasense.com)
- Opportunities for professional growth and development are provided through ongoing training and knowledge sharing. (www.findasense.com)
Challenges You Might Face
- Some employees report challenges with management communication and organizational structure. (www.glassdoor.com)
- Career progression may sometimes be slow due to the company's flat hierarchy. (www.glassdoor.com)
- Workload can fluctuate depending on ongoing projects, leading to periods of high pressure. (www.glassdoor.com)