Job details
Community Manager - Job Summary
Manage community engagement across social media platforms, monitor conversations and sentiment, and deliver performance reports while escalating sensitive issues appropriately.
Key Responsibilities
- Manage day-to-day community engagement across all social media platforms including comments, direct messages, and mentions.
- Respond to high volumes of community interactions in a timely, professional, and brand-aligned manner.
- Plan, schedule, and publish content across multiple social media platforms according to content calendar.
- Monitor brand conversations, sentiment, and industry trends using social listening tools.
- Identify audience insights, recurring themes, and engagement patterns for content and strategy teams.
- Prepare and deliver structured performance reports on community engagement and sentiment on weekly to annual basis.
- Escalate sensitive, high-risk, or reputational issues to relevant internal stakeholders.
Requirements
- 2-4+ years in community management, social media, or digital engagement roles in fast-paced environments.
- Degree in Marketing/Communications or similar preferred.
- Strong teamwork, judgment, and proactive, calm approach under pressure.
- Strong understanding of Instagram, TikTok, X, LinkedIn, YouTube, and Facebook including engagement best practices.
- Experience with tools like Brandwatch, Hootsuite Insights, or similar for extracting insights.
- Experience scheduling, publishing, and managing posts across multiple platforms.
- Strong English and Arabic writing skills with ability to manage high-volume comments/DMs while maintaining tone and accuracy.
Education
Degree in Marketing/Communications or similar preferred
Additional information about the company collected by GoodWord
About Chain Reaction
siteWhat Our Employees Say
- Chain Reaction offers opportunities to work with cutting-edge technologies and blockchain innovation. (chainreaction.io)
- The company provides a multi-disciplinary team environment fostering learning and growth. (chainreaction.io)
- Chain Reaction is expanding rapidly, providing career advancement prospects. (chainreaction.io)
Challenges You Might Face
- Due to its startup nature, employees may experience fast-paced work and frequent changes. (www.glassdoor.com)
- Work-life balance can be challenging during periods of rapid growth or tight deadlines. (www.glassdoor.com)
- As a specialized company, there may be a limited range of departments and roles compared to larger corporations. (chainreaction.io)