Job details Community Manager at MXB Battery Operations LP San Francisco , CA USA

Job details

MB
Community Manager
MXB Battery Operations LP
San Francisco, CA USA
2 days ago

Community Manager - Job Summary

Responsible for creating connection among members, growing membership, and managing the overall member experience at The Battery club through direct interaction, event coordination, and service oversight.

Key Responsibilities

  • Greet members and guests professionally and escort as needed.
  • Grow membership by cultivating new nominations from key individuals.
  • Introduce vetted guests and nominate them for membership.
  • Conduct new member orientations including tours and networking events.
  • Manage small networking and social events, including event planning and postings.
  • Be a familiar presence during members' visits to foster community.
  • Connect members to enhance sense of community and belonging.
  • Act as VIP handler to ensure seamless guest experiences.
  • Monitor and ensure quality of service throughout the club.
  • Handle unruly guests and escalate issues to membership operations director.
  • Communicate effectively with all departments for continuous service.
  • Attend nominee open houses and provide feedback on applicants.
  • Manage social media presence and grow subscriber base organically.
  • Create and manage CRM system for new and at-risk members.
  • Maintain extensive knowledge of club events, operations, and environment.
  • Assist with special requests and ensure coordinated service.
  • Promote a positive work environment focused on teamwork and respect.
  • Maintain employee morale and assist in recruitment for open positions.

Requirements

  • Very personable, outgoing, and able to maintain positive energy on the floor.
  • Strong leadership and communication skills.
  • Polished, professional demeanor.
  • Ability to lead, motivate team members, and foster teamwork.
  • Good knowledge of dining service steps and event management.
  • Available to work mostly evenings, some weekends, and major club events.
  • College degree or equivalent experience/education preferred.
  • Minimum three years experience in luxury hospitality.
  • Proficient in English reading, writing, and speaking.
  • Basic math and computer skills.
  • Strong focus on customer service and satisfaction.
  • Able to meet legal age requirements.

Education

College degree or equivalent experience/education preferred

About MXB Battery Operations LP

MXB Battery Operations LP operates The Battery, a club environment focused on delivering a polished and approachable member experience in San Francisco.

What Our Employees Say

Challenges You Might Face

  • Battery manufacturing environments can involve exposure to chemicals and safety risks. (www.osha.gov)
  • Shifts and schedules may include overtime or non-standard hours common to manufacturing sites. (www.indeed.com)
  • The industry is subject to rapid technological changes requiring continuous adaptation. (www.energystorage.org)

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