Job details
Community Manager - Job Summary
Lead daily community management across multiple social media platforms to enhance brand engagement, strengthen relationships, identify trends, and uphold brand values through professional interaction.
Key Responsibilities
- Manage daily community interactions on Facebook, Instagram, LinkedIn, X, YouTube, and other platforms
- Respond to comments, messages, reviews, and inquiries while maintaining brand tone
- Prepare and deliver performance reports on engagement, sentiment, and trends regularly
- Manage end-to-end publishing including scheduling, quality assurance, and verification
- Ensure content accuracy, formatting, and optimization per platform requirements
- Escalate complaints and sensitive issues to relevant stakeholders with timely follow-up
- Monitor brand and competitor conversations and identify engagement opportunities
- Align community responses with campaign messaging and content calendars
- Coordinate with internal teams for accurate information before responding
- Maintain response-time SLAs and professional interactions
- Track recurring questions to improve future content and communication
- Flag reputation risks and support crisis communication when needed
- Stay updated on platform changes, culture, and social media best practices
- Monitor published content for successful delivery and optimize engagement
- Maintain social media profile accuracy and alignment with brand guidelines
Requirements
- Experience in community management, social media, customer engagement, or digital communications
- Exceptional written communication skills in Arabic and English
- Strong understanding of social media platforms and online behavior
- Ability to adapt writing style to different tones and audiences
- Excellent organizational skills to manage multiple conversations
- Strong problem-solving skills and sound judgment in sensitive situations
- Comfortable working in a fast-paced, real-time priority environment
- Experience with community management or social listening tools
- Preferred experience with large consumer-facing brands
- Empathy balanced with professionalism
- Attention to detail and ability to stay calm under pressure
- Collaborative mindset and genuine interest in digital culture and online communities
Additional information about the company collected by GoodWord
About Chain Reaction
siteWhat Our Employees Say
- Chain Reaction offers opportunities to work with cutting-edge technologies and blockchain innovation. (chainreaction.io)
- The company provides a multi-disciplinary team environment fostering learning and growth. (chainreaction.io)
- Chain Reaction is expanding rapidly, providing career advancement prospects. (chainreaction.io)
Challenges You Might Face
- Due to its startup nature, employees may experience fast-paced work and frequent changes. (www.glassdoor.com)
- Work-life balance can be challenging during periods of rapid growth or tight deadlines. (www.glassdoor.com)
- As a specialized company, there may be a limited range of departments and roles compared to larger corporations. (chainreaction.io)