Job details
Community Manager - Job Summary
The Community Manager will activate and empower Askable's global network of researchers to become Ambassadors, driving community engagement, content creation, brand promotion, and event facilitation.
Key Responsibilities
- Design and deliver bi-weekly info sessions with engaging content and follow-up materials
- Build and moderate communities on Slack, Discord, and Reddit
- Execute webinars, virtual workshops, and in-person meetups to showcase expertise and drive engagement
- Scout and qualify influential researchers and implement training systems for onboarding
- Support content and events through researcher relationship management
- Identify and qualify leads from community activities and facilitate introductions to sales team
- Build scalable processes for incentive management, payment distribution, and merchandise fulfillment
- Monitor engagement metrics and iterate on initiatives based on feedback
- Partner with marketing teams to amplify campaigns through the researcher network
- Develop case studies, blog posts, and success stories demonstrating researcher achievements
- Gather and synthesize community insights for product and strategic development
Requirements
- Bachelor's degree
- At least 2 years experience in community management or similar roles
- Experience building and activating professional communities, preferably in UX, design, or tech
- Proven track record recruiting, training, and empowering ambassadors or influencers
- Strong event management skills for both virtual and in-person events
- Ability to create and guide content to drive brand awareness
- Familiarity with grassroots marketing and growing brand presence in target markets
- Skills in relationship management and coordinating incentives and payments
- Experience analyzing community engagement data to optimize initiatives
- Confidence in public speaking and facilitating sessions, webinars, and live events
- Emotional maturity and ability to give and receive constructive feedback
- Independence, curiosity, problem-solving, and proactive goal responsibility
- Growth-focused mindset and ability to quickly learn product solutions
Education
Bachelor's degree
Additional information about the company collected by GoodWord
About Askable
siteAskable is a user research platform founded in Australia in 2017, trusted by global brands, providing seamless access to high-quality participants and researchers to scale research on demand.
What Our Employees Say
- Askable offers a dynamic and innovative work environment, focusing on making user research accessible and fast. (www.askable.com)
- Employees have the opportunity to impact products used by well-known brands and organizations, contributing to meaningful projects. (www.askable.com)
- The company embraces flexibility, supporting remote and hybrid work options for staff. (www.seek.com.au)
Challenges You Might Face
- As a scale-up business, employees may experience rapidly changing priorities and fast-paced working conditions. (www.seek.com.au)
- Because it’s a growing company, there may be fewer formalized processes and structures compared to more established organizations. (au.indeed.com)
- Opportunities for upward mobility may be limited in a smaller organization. (au.indeed.com)