Job details
Community Manager - Job Summary
The Community Manager will lead engagement and growth of the global community, strengthening ambassador relationships and increasing participation across the ecosystem.
Key Responsibilities
- Build and maintain strong relationships with ambassadors and community members.
- Serve as main contact for ambassador communications, support, and engagement.
- Communicate marketing initiatives and updates to ambassadors for alignment.
- Foster active participation, collaboration, and advocacy within the community.
- Support ambassadors in creating authentic, brand-aligned content.
- Partner with Marketing teams to ensure consistent messaging.
- Contribute to community campaigns, storytelling, and engagement activities.
- Support planning and execution of community-led and global events.
- Identify opportunities to enhance community engagement and visibility.
- Manage and optimize the community platform and related tools.
- Ensure a positive and user-friendly community experience.
- Track engagement metrics and community feedback for improvement.
- Align work with company core values.
Requirements
- Bachelor’s degree in Marketing, Communications, Business, or related field; Master’s is a plus.
- 7+ years of experience in Marketing, Community, or related roles.
- Experience in community engagement or ambassador programmes is a plus.
- Excellent command of English (C2 level certification desired).
- Advanced computer literacy; ECDL Advanced certification desirable.
- Excellent organisational, stakeholder management, and communication skills.
- Ability to manage multiple projects in a fast-paced, international environment.
- Willingness to travel internationally as required.
- Proactive, detail-oriented team player with strong ownership and accountability.
Education
Bachelor’s degree in Marketing, Communications, Business, or related field; Master’s degree is a plus.
Additional information about the company collected by GoodWord
About PEOPLECERT
sitePeopleCert is a global leader in assessment and certification of professional skills, delivering exams in over 200 countries and 25 languages with a focus on quality and innovation.
What Our Employees Say
- Offers opportunities for professional development and training in a global organization. (www.peoplecert.org)
- PEOPLECERT provides a multicultural and inclusive work environment. (www.peoplecert.org)
- Employees benefit from working with leading technology and process innovations in the certification industry. (www.peoplecert.org)
Challenges You Might Face
- Some employees have reported a high-pressure work environment with demanding targets. (www.glassdoor.com)
- Work-life balance can be challenging, especially during peak periods. (www.glassdoor.com)
- Limited career advancement opportunities within certain departments. (www.glassdoor.com)