Job details
Salary range: $60,000-$70,000
Community Manager - Job Summary
The Community Manager will manage brand communities across multiple social media platforms by engaging audiences, conducting social listening, and collaborating with internal teams to support brand programs.
Key Responsibilities
- Cultivate communities across various social media channels by posting/scheduling content and engaging audiences proactively and reactively
- Conduct daily social listening to monitor industry and brand conversations and identify trendjacking opportunities
- Report on community management trends and insights to inform brand recommendations and content ideas
- Partner with account, project management, and creative teams to align community activities with brand programs
- Collaborate with brand customer service teams as needed
- Support account teams with client communications, meeting preparations, campaign activities, and project timelines
- Assist copywriting team with content development
- Assist strategy and account teams with ad hoc and monthly reporting and analytics
- Participate in brainstorms, client calls, team meetings, and compile notes and action items
- Stay updated on latest social media platform trends and industry best practices
Requirements
- 2-3 years of community management experience, preferably at an agency
- Experience in beauty brands required; lifestyle, consumer tech, or food & beverage experience preferred
- Deep understanding of major social media channels and their features
- Hands-on experience with social listening and translating insights into brand and creative recommendations
- Proficiency in content management tools (like Sprinklr, Hootsuite, Khoros) and analytics platforms (like Meltwater)
- Strong understanding of online customer service best practices
- Ability to manage multiple projects, prioritize tasks, and meet deadlines in a fast-paced environment
- Ambitious, flexible, meticulous, creative problem solver, inquisitive, collaborative, honest, and committed to diversity and inclusion
Additional information about the company collected by GoodWord
About Praytell
sitePraytell is an integrated marketing and creative communications agency known for creating timely, integrated campaigns across social, earned, and digital channels. The company has won multiple awards including PRWeek’s Best Place to Work and Agency of the Year.
What Our Employees Say
- Praytell is recognized for offering a positive and inclusive company culture that values diversity and creativity. (www.glassdoor.com)
- The company promotes work-life balance, offering flexible remote and hybrid work options. (builtin.com)
- Praytell has been awarded as one of Ad Age’s Best Places to Work, reflecting high employee satisfaction. (adage.com)
Challenges You Might Face
- Some employees mention that client demands and workloads can result in long hours and stress. (www.glassdoor.com)
- The agency environment can be fast-paced and may involve frequent project changes, which could be challenging for some. (www.linkedin.com)
- Limited upward mobility and slow career progression have been cited by some team members. (www.glassdoor.com)