Key Responsibilities

• Provide quality customer service to community members, guests, and prospective customers.
• Create community engagements to build member connections and facilitate introductions.
• Understand members' businesses and support their short- and long-term goals.
• Onboard new members including office preparation, tours, orientation, badge distribution, and technology setup.
• Communicate community news, events, and building information regularly to members.
• Manage conference room bookings and resolve member complaints empathetically.
• Manage community expenses within an established budget.
• Develop and implement creative social and fun events while tracking participation and managing expenses.
• Support member success through gestures, networking, and community experiences.
• Execute member events and programming to enhance engagement and value.
• Celebrate member achievements to promote a culture of belonging.
• Encourage members to utilize Workbox resources and partnerships.
• Identify opportunities to introduce Workbox offerings that aid member retention.
• Maintain facility standards and conduct regular audits.
• Manage site operations and coordinate with operations team.
• Ensure cleanliness and order of community spaces.
• Manage mail, deliveries, office logos, branded materials, inventory, and expenses.
• Implement fire and emergency plans as necessary.
• Maintain relationships with vendors, property managers, and landlords.