Job details
Salary range: $130,068—$162,585.50 USD
Senior Community Manager - Job Summary
Lead digital engagement for the dbt Slack community by managing day-to-day operations, cultivating a high-quality member experience, and partnering with internal and community leaders to drive participation and surface insights.
Key Responsibilities
- Manage daily operations of the dbt Slack community ensuring a welcoming and high-signal environment
- Collaborate with community leaders and stakeholders to evolve channel strategy, guidelines, and engagement programming
- Develop and maintain moderation and support workflows including Code of Conduct enforcement
- Coach, support, recruit, and onboard moderators and community champions
- Create content systems for community communication including announcements and storytelling
- Provide community insights and member feedback to Product, Marketing, and Support teams and close the loop
- Monitor and report on engagement and health metrics, run experiments to improve them
- Manage community tools for digital engagement and document best practices
- Plan and manage incident response with Legal, People, and Security teams as needed
- Support digital engagement across multiple channels beyond Slack for a cohesive member journey
Requirements
- 5+ years experience in digital community management or online engagement in global/distributed environments
- Experience managing large online communities including moderation, member support, and community health
- Strong understanding of online community dynamics to foster trust and belonging at scale
- Experience designing and improving moderation workflows and enforcing Code of Conduct
- Excellent written communication and facilitation skills with ability to de-escalate and encourage conversation
- Proficient with community tooling and analytics to track engagement, identify trends, and drive improvements
- Data-informed decision making including defining KPIs, measuring impact, and reporting outcomes
- Strong cross-functional collaboration skills with Product, Marketing, Support, and Developer Experience teams
- Cultural fluency and sensitivity to diverse communication styles across regions and timezones
- High emotional intelligence and comfort managing complex and sensitive situations
- Ability to prioritize multiple work streams maintaining flexibility in a fast-paced environment
Additional information about the company collected by GoodWord
About Fivetran
siteFivetran is a company focused on data integration, providing tools for seamless connectivity within enterprise ecosystems.
What Our Employees Say
- Fivetran offers a flexible remote work policy, allowing employees to work from anywhere. (www.fivetran.com)
- Employees praise the collaborative culture and strong team support at Fivetran. (www.glassdoor.com)
- The company provides competitive compensation and benefits, including stock options and wellness programs. (www.comparably.com)
Challenges You Might Face
- Some employees mention that Fivetran is experiencing rapid growth which can lead to growing pains and changes in priorities. (www.glassdoor.com)
- There can be limited career advancement opportunities due to a still-evolving organizational structure. (www.levels.fyi)
- Employees report occasional high workloads, especially during critical business cycles and product releases. (www.indeed.com)