Job details
Salary range: $75-95/hour
AI Product Community Manager - Job Summary
Partnering with a leading technology company to build and grow the community around a next-generation consumer AI product, shaping engagement programs and connecting users to product teams to influence future development.
Key Responsibilities
- Define community purpose, growth strategy, and value for members of an emerging AI product.
- Build and scale ambassador, advocate, and power-user programs.
- Design and test engagement programs to deepen participation and connection.
- Support members in running events and meetups through scalable programs and toolkits.
- Collaborate with social, brand, and creative teams for broader community outreach.
- Drive community adoption in new markets and explore AI-enabled personalized community experiences.
- Partner with growth teams on referral and invite mechanics.
- Identify and support creators and early adopters producing content.
- Use community data and experimentation to understand and improve participation and retention.
- Transmit authentic user stories and behaviors to marketing and product teams.
- Serve as the internal community voice to inform product and engineering.
- Build feedback loops between users and product teams.
- Monitor community health metrics including activity, retention, sentiment, and advocacy.
- Combine qualitative and behavioral data to identify opportunities and emerging needs.
Requirements
- 8+ years experience in community, social, developer relations, creator programs, or related areas.
- Experience supporting consumer technology products at meaningful scale.
- Proven ability to build ambassador, advocate, or superuser programs.
- Builder mindset with rapid testing and iteration of community programs.
- Strong interest in AI and how AI products impact communication and interaction.
- Preferred experience with AI, generative AI, or highly technical product communities.
- Experience engaging early adopters or technically curious users.
- Experience scaling online communities with automation and governance.
- Strong analytical skills using community data and qualitative feedback.
- Ability to translate community insights into actionable product recommendations.
- Strong writing skills with authentic and human communication style.
- Comfort with early-stage, evolving products, communities, and playbooks.
- Track record of building trust as a core part of the community experience.
Additional information about the company collected by GoodWord
About Sia Experience
Sia is a global management consulting group founded in 1999, combining strategy, data science, creativity, and responsibility with expertise across sectors and services. Sia Experience is the marketing and creative division focusing on strategy, consulting, and marketing communications.
What Our Employees Say
- Opportunity to work on innovative experiential marketing campaigns with top global brands. (www.siaexperience.com)
- Creative and dynamic work environment that fosters professional growth. (www.siaexperience.com)
- Chances to collaborate with a diverse and talented team. (www.siaexperience.com)
Challenges You Might Face
- Fast-paced industry may require long hours and tight deadlines. (www.glassdoor.com)
- Limited information about structured career advancement opportunities. (www.linkedin.com)
- Smaller-sized company, which may lack some resources bigger firms offer. (www.crunchbase.com)