Job details
Community Manager - Job Summary
The Community Manager oversees the day-to-day life of WorldVia's Member Hubs and community groups, fostering engagement, programming, and member recognition to maintain an active and supportive network.
Key Responsibilities
- Manage Member Hubs programs, including planning and running monthly meetings with agendas and speakers.
- Support member experiences across community platforms like private Facebook groups and hub pages.
- Moderate Facebook groups enforcing guidelines and maintaining welcoming, aligned conversations.
- Maintain daily presence by initiating conversations, responding to members, and welcoming new members.
- Celebrate member achievements and contributions to promote belonging.
- Plan and host livestreams, Q&As, member spotlights, and other engagement programming.
- Develop and publish non-educational community content across member channels.
- Maintain a content calendar for predictable community engagement.
- Track and recognize member progression through program tiers with timely outreach.
- Collaborate with internal teams to access data supporting recognition workflows.
- Provide support for member meet-ups and in-person events as a team representative.
Requirements
- Experience in community management, social media engagement, or member-facing programming in membership or online community settings.
- Strong, warm written communication and comfort with live and on-camera interactions.
- Strong organizational skills for tracking participation, milestones, and engagement.
- Self-directed and proactive work style with good judgment for maintaining positive communities.
- Familiarity with travel advisor, host agency, or membership-based business is a plus.
- Willingness to travel periodically for member events.
Additional information about the company collected by GoodWord
About WorldVia
siteWorldVia Travel Network is a leading host agency and community for independent travel advisors, providing support, resources, and connection to help entrepreneurs build travel businesses.
What Our Employees Say
- WorldVia offers a collaborative and supportive company culture focused on professional growth. (www.worldvia.com)
- The company is part of a dynamic travel industry, providing opportunities to work on innovative travel solutions. (www.worldvia.com)
- Employees receive benefits such as travel discounts and ongoing learning and development opportunities. (www.worldvia.com)
Challenges You Might Face
- As a mid-sized company, certain roles might have less upward mobility compared to larger corporations. (www.glassdoor.com)
- Working in the travel industry can require flexibility during periods of high travel demand, which may impact work-life balance. (www.worldvia.com)
- Benefits and compensation may not be as comprehensive as what some bigger tech employers offer. (www.glassdoor.com)