Job details
Retail Manager - Job Summary
Lead the retail team at Mons Royale's Britomart store, delivering excellent customer experiences and building strong community engagement within the Auckland action sports scene.
Key Responsibilities
- Build, coach and motivate a high-performing retail team
- Lead from the sales floor setting the tone for customer service and team culture
- Manage in-store experience including product presentation, stock control, and store operations
- Plan and host community activations, events, and partnerships
- Maintain a customer-first, inclusive environment
- Drive sales targets, KPIs and team productivity
- Collaborate with the Regional Manager on retail strategies
- Provide ongoing coaching and development for team members
- Act as a brand ambassador actively representing the Mons Royale lifestyle and mission
Requirements
- Proven senior retail leadership experience with a track record of meeting sales targets
- Strong relationship-building skills with customers, team, and community partners
- Strategic thinker and hands-on leader comfortable with activation planning and shop floor work
- Knowledge of retail operations including POS systems, inventory management, and merchandising
- Excellent communication and problem-solving skills
- Passion for outdoors, sustainability, and brand mission
About Mons Royale
siteMons Royale is a growing brand focused on creating sustainable clothing for action and adventure sports, advocating a shift from synthetics to natural fibres. The company supports an adventurous, inclusive culture with global presence in multiple mountain towns.
What Our Employees Say
- Mons Royale is committed to sustainability, using renewable Merino wool and ethical sourcing practices. (nz.monsroyale.com)
- The company fosters an inclusive, outdoor-focused culture, appealing to those passionate about action sports and environmental awareness. (nz.monsroyale.com)
- Working at Mons Royale offers opportunities to engage in innovative product design in the outdoor apparel industry. (www.linkedin.com)
Challenges You Might Face
- Mons Royale is a relatively small company, which may limit opportunities for rapid career advancement compared to larger corporations. (www.linkedin.com)
- The company's base is in Wanaka, New Zealand, which could be a drawback for candidates not wishing to relocate to a small town. (nz.monsroyale.com)
- Limited information on employee benefits and work-life balance compared to more established apparel brands. (nz.indeed.com)