Job details
Social Media & Community Manager - Job Summary
Manage and grow ContactPigeon’s social media presence and build meaningful relationships with customers, prospects, partners, and relevant industry communities, focusing on creating engaging content and participation across platforms like LinkedIn and Reddit.
Key Responsibilities
- Own and manage social media presence, with a focus on LinkedIn
- Build and maintain a consistent social media content calendar
- Create diverse content including posts, carousels, videos, polls, customer stories, and thought-leadership content
- Repurpose existing materials such as blogs, reports, webinars, product releases, and case studies for social channels
- Produce simple social visuals, templates, graphics, and lightweight video content
- Develop initiatives to encourage customer participation, discussion, and advocacy
- Track performance, identify opportunities, and improve social media approach
- Collaborate with marketing, product, sales, customer success, and leadership teams
Requirements
- 2–4 years of hands-on social media experience
- Experience managing social channels for a B2B, SaaS, technology, or professional services company
- Ability to simplify complex topics
- Strong organizational skills and consistent execution
- Curiosity about SaaS, AI, martech, retail, and ecommerce
- Prior experience building offline communities is a plus
- Ability to plan and execute broad goals
- Willingness to test new topics, formats, channels, and tactics
- Creative eye and attention to visual presentation
- Skill in growing engagement in online communities
- Balance creativity with commercial awareness
- Comfortable making decisions in a fast-moving environment
- Bring energy, ideas, and solutions to the team
Additional information about the company collected by GoodWord
About ContactPigeon
siteContactPigeon is an AI-powered customer engagement platform for retail and ecommerce, helping brands create personalized experiences across key communication channels.
What Our Employees Say
- Opportunity to work with cutting-edge marketing automation technology for retail. (careers.contactpigeon.com)
- A multicultural and collaborative work environment with talented colleagues. (www.contactpigeon.com)
- Frequent opportunities for career advancement and professional development. (www.contactpigeon.com)
Challenges You Might Face
- As a fast-growing company, work-life balance can sometimes be a challenge due to rapid changes and high expectations. (www.glassdoor.com)
- Being a relatively small company, resources and support infrastructure may not be as robust as larger organizations. (www.contactpigeon.com)
- Limited office locations, with most roles centered around Athens, Greece, possibly restricting flexibility for international candidates. (careers.contactpigeon.com)