Job details
Customer Experience Manager - Job Summary
Lead the creation and development of Savannah Toyota en Español, a new initiative to enhance the experience for Spanish-speaking guests and strengthen community partnerships.
Key Responsibilities
- Build and enhance the Spanish-speaking customer experience across the dealership
- Identify language and communication barriers and develop long-term solutions
- Build genuine relationships within Savannah's Spanish-speaking community
- Identify meaningful opportunities for Savannah Toyota and associates to get involved and support local organizations and causes
- Help recruit and develop bilingual associates
- Collaborate with the Social Media Specialist and marketing partners to create authentic Spanish-language content
- Listen to customers and community, measure progress, and continuously improve the program
Requirements
- Fluent in English and Spanish
- Passionate about helping people and serving the community
- Natural relationship builder comfortable representing the company
- Connected or capable of building connections within Savannah's Spanish-speaking community
- Entrepreneurial, self-motivated, and excited to create something new
- Organized and able to turn ideas into programs and processes
- Comfortable with social media, digital communication, video, and public speaking
- Available for occasional evening and weekend community events
Additional information about the company collected by GoodWord
About Savannah Toyota
siteSavannah Toyota is an automotive dealership focused on delivering exceptional customer experiences and community involvement.
What Our Employees Say
- Competitive benefits package including health insurance and 401(k). (www.savannahtoyota.com)
- Opportunities for advancement and continuous training programs. (www.savannahtoyota.com)
- Positive work environment and emphasis on teamwork. (www.indeed.com)
Challenges You Might Face
- Work-life balance can be challenging due to weekend and evening hours. (www.indeed.com)
- Pressure to meet sales targets may contribute to stressful work days. (www.indeed.com)
- Pay structure may rely heavily on commissions for certain positions. (www.glassdoor.com)