Job details
Content & Community Manager - Job Summary
Manage and engage social media communities, create content calendars, and utilize AI tools to enhance brand interaction and performance insights on various platforms.
Key Responsibilities
- Own and manage social content calendars and post approved content timely
- Engage with communities via comments using established brand tone and personality
- Identify opportunities for brand participation in trends, moments, and conversations
- Help inform reporting and performance insights using automated and platform tools
- Manage comment copy across social platforms adapting tone to target audiences
- Categorize sentiment to provide accurate community pulse to internal teams
- Identify high-quality user generated content and share with creative team
- Utilize AI chat interfaces to generate on-brand response drafts increasing engagement
- Manage daily workloads and deadlines to prioritize engagement tasks effectively
- Use AI-driven sentiment analysis to summarize comment themes and improve workflows
- Be proficient in Sprinklr for scheduling, publishing, and copywriting
- Flex between different brand personas and tone of voice guidelines
Requirements
- 1+ year experience managing social communities for professional brands or agencies
- Bachelor's degree in Communications, Marketing, or related field
- Deep understanding of technical and cultural differences between TikTok, X, Instagram, and emerging social platforms
- Experience with tools such as Sprinklr, Sprout Social, Hootsuite, and Brandwatch
- Serial social media user with deep understanding of key platforms
- Exceptional written communication skills with portfolio/samples of social copy
- Strong organizational and communication skills
- Solutions-oriented approach to problem-solving under tight deadlines
Education
Bachelor's degree in Communications, Marketing, or a related field
Additional information about the company collected by GoodWord
About We Are Social
siteWe Are Social is a global network combining the environment of a small agency with the opportunities of a large one, offering a dynamic and flexible work atmosphere with a professional and creative team.
What Our Employees Say
- We Are Social has a strong emphasis on creativity and innovation, working with major global brands on cutting-edge campaigns. (wearesocial.com)
- The company culture promotes diversity and inclusion, fostering a collaborative and supportive working environment. (wearesocial.com)
- Opportunities for international experience and career progression, with offices in multiple cities worldwide. (wearesocial.com)
Challenges You Might Face
- Some employees report long working hours and work-life balance challenges typical of agency life. (www.glassdoor.co.uk)
- Compensation and benefits may not be as competitive as in larger tech or advertising firms. (www.glassdoor.co.uk)
- The fast-paced environment can be stressful and demanding, especially when working on multiple projects. (www.ambitionbox.com)