Job details
Salary range: $130,068—$162,585.50 USD
Senior Community Manager - Job Summary
Lead digital engagement efforts for the dbt Slack community, managing and growing the online community of data practitioners by fostering connection, learning, and collaboration globally.
Key Responsibilities
- Own day-to-day operations of the dbt Slack community, ensuring a welcoming, high-signal experience for members worldwide
- Partner with community leaders and internal stakeholders to evolve channel strategy, community guidelines, and engagement programming
- Develop and maintain scalable moderation and support workflows including Code of Conduct enforcement
- Coach and support moderators and community champions; recruit and onboard new moderators
- Create content systems to keep members informed and activated through announcements, highlights, prompts, and storytelling
- Surface community insights and member feedback to Product, Marketing, and Support and close the loop with the community
- Monitor and report on key engagement and health metrics and run experiments to improve them
- Manage community tools for digital engagement and document best practices
- Plan and manage incident response with Legal, People, and Security as needed
- Support cross-channel digital engagement efforts beyond Slack to create a cohesive member journey
Requirements
- 5+ years of experience in digital community management, online engagement, or community program management in global or distributed environments
- Experience managing large online communities including moderation, member support, and community health
- Strong understanding of online community dynamics and trust cultivation at scale
- Experience building and improving moderation and support workflows including Code of Conduct enforcement
- Excellent written communication and facilitation skills with ability to respond clearly and empathetically
- Experience using community tools and analytics to track engagement and drive improvement
- Data-informed decision making with KPI definition, impact measurement, and reporting
- Strong cross-functional collaboration skills partnering with Product, Marketing, Support, and Developer Experience
- Cultural fluency and sensitivity to communication differences across regions and timezones
- High emotional intelligence and comfort handling complex, sensitive situations
- Ability to prioritize across multiple work streams in a fast-paced, flexible environment
Additional information about the company collected by GoodWord
About Fivetran
siteFivetran is a company focused on data integration, providing tools for seamless connectivity within enterprise ecosystems.
What Our Employees Say
- Fivetran offers a flexible remote work policy, allowing employees to work from anywhere. (www.fivetran.com)
- Employees praise the collaborative culture and strong team support at Fivetran. (www.glassdoor.com)
- The company provides competitive compensation and benefits, including stock options and wellness programs. (www.comparably.com)
Challenges You Might Face
- Some employees mention that Fivetran is experiencing rapid growth which can lead to growing pains and changes in priorities. (www.glassdoor.com)
- There can be limited career advancement opportunities due to a still-evolving organizational structure. (www.levels.fyi)
- Employees report occasional high workloads, especially during critical business cycles and product releases. (www.indeed.com)