Job details
Salary range: $31.00/hr on W2
Social Media Community Manager - Job Summary
Seeking a contractor to serve as a Digital Beauty Advisor managing engagement across social media platforms and supporting brand and customer care initiatives with strategic insights and responsiveness.
Key Responsibilities
- Engage reactively with fans and followers on TikTok, Facebook, Instagram, and Twitter
- Support le Care public channels by providing insights, strategy recommendations, and engagement
- Attend brand and Care trainings, work sessions, and meetings to stay updated on social strategies
- Compose custom consumer responses addressing issues clearly
- Recommend new ways to influence consumer purchase decisions
- Alert critical customer complaints to internal teams and assist with problem solving
- Support seeding and gifting programs and manage outreach via Hatteras platform
- Track personal results for seeding and gifting program
- Stay informed on new social media platforms, tools, and best practices
- Maintain 100% reply rate and established response time goals across social channels
- Maintain consumer satisfaction and sentiment scores
- Offer schedule flexibility including weekends
- Recognize and lead initiatives to improve policies/processes to enhance customer satisfaction
- Document product issues for product improvement or development
- Accurately enter required information in CRM and surveys
Requirements
- Bachelor’s Degree
- 1-2 years social media engagement experience
- Customer service experience desired
- Customer-obsessed mindset
- Knowledge and experience with major social media platforms
- Ability to work independently and as part of a cross-functional team in a fast-paced environment
- Sense of urgency with flexibility, adaptability, resourcefulness, and responsiveness
- Willingness to work outside standard hours including weekends
- High level of organization, attention to detail, and positive attitude
- Interest in beauty, fashion, and/or lifestyle brands
- Exceptional writing skills
- Excellent problem-solving ability
- Proficient in Microsoft PowerPoint, Word, and Excel
Education
Bachelor’s Degree
Additional information about the company collected by GoodWord
About IntelliPro Group Inc.
Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions with a presence in over 160 countries, committed to client service, employee growth, and building enduring partnerships.
What Our Employees Say
- Opportunities to work with top-tier tech companies as clients. (www.glassdoor.com)
- International work environment with diverse teams. (www.indeed.com)
- Fast-paced growth providing potential career advancement. (www.glassdoor.com)
Challenges You Might Face
- High-pressure and challenging workload due to fast growth. (www.glassdoor.com)
- Limited work-life balance reported by some employees. (www.indeed.com)
- Some communication and management issues within teams. (www.glassdoor.com)