Job details
Community Manager - Job Summary
Manage community activities on social platforms by moderating, publishing, and engaging in both German and English, while collaborating with creative and strategy teams to build strong, engaged communities.
Key Responsibilities
- Manage day-to-day community activity across social platforms including moderation, publishing, and engagement
- Create and adapt compelling, platform-native copy in German and English
- Stimulate and sustain conversations to build meaningful relationships with communities
- Execute editorial calendars and support campaign rollouts across multiple channels
- Collaborate with creative and strategy teams to ideate and brief engaging content
- Monitor conversations, identify trends, and escalate issues where necessary
- Maintain brand tone of voice and ethical standards in community engagement
- Support real-time and reactive social moments including live event coverage
- Build strong client relationships and contribute to strategic thinking
- Track performance, contribute to reporting, and provide actionable insights
- Stay updated on platform changes, cultural trends, and emerging opportunities
Requirements
- 5+ years experience in Community Manager or Social Media role (agency experience preferred)
- Fluent in German and English, both written and spoken
- Strong copywriting skills with ability to adapt tone across platforms
- Deep understanding of social platforms like Instagram, TikTok, X, YouTube and their nuances
- Experience with moderation, escalation processes, and customer-facing interactions
- Strong organizational skills and ability to manage multiple workstreams
- Comfortable in a fast-paced, collaborative agency environment
- Experience with social publishing and listening tools (e.g., Sprinklr, Khoros, Hootsuite) is a plus
- Culturally aware, proactive, and curious about trends and online behavior
Additional information about the company collected by GoodWord
About 1000heads
site1000heads is a social transformation company that helps global brands adapt to rapid changes in media, technology, and culture by delivering social-first data, insights, strategic consultancy, and creative services worldwide.
What Our Employees Say
- Collaborative and creative work environment that encourages innovation. (www.1000heads.com)
- Opportunities to work with global brands and gain valuable industry experience. (www.1000heads.com)
- Commitment to diversity and inclusion through various initiatives. (www.1000heads.com)
Challenges You Might Face
- Fast-paced agency environment can lead to high stress and long hours. (www.glassdoor.com)
- Promotion and career progression may not be as structured as in larger organizations. (www.glassdoor.com)
- Some reviews mention a lack of formal training and onboarding processes. (www.glassdoor.com)