Job details
Salary range: $70,000–$90,000 USD
Community Manager - Job Summary
Manage and engage the brand's social media communities while creating authentic content and supporting influencer initiatives for a founder-led beauty brand.
Key Responsibilities
- Monitor, moderate, and respond to comments and direct messages across Instagram, TikTok, YouTube, and other social platforms.
- Foster a warm, engaging, and premium brand experience through community interactions.
- Partner with Customer Experience to ensure timely responses to customer inquiries.
- Identify opportunities to surprise and delight community members through authentic engagement.
- Monitor brand mentions, creator content, and cultural conversations for trends and feedback.
- Exercise judgment in engaging, escalating, or ignoring conversations and escalate sensitive issues appropriately.
- Maintain community standards by removing spam or inappropriate content.
- Report on community sentiment and recurring themes to inform marketing, product, and customer experience.
- Publish and schedule social media content and capture social-first content using an iPhone.
- Edit Instagram Stories, Reels, and TikToks optimized for each platform.
- Stay updated on platform features, trends, and opportunities.
- Coordinate influencer gifting, product mailers, and support campaign logistics.
- Organize influencer inventory and shipping, and track creator content for engagement opportunities.
- Tag products, collaborators, and creators on social platforms, maintain publishing calendars, and support marketing initiatives.
Requirements
- 2–5 years experience in community management, social media, or related role.
- Exceptional written communication skills with strong brand voice.
- Excellent judgment, emotional intelligence, and empathy.
- Strong understanding of community moderation best practices.
- Deep familiarity with Instagram, TikTok, YouTube, and internet culture.
- Comfortable filming and editing short-form video using iPhone and tools like CapCut.
- Highly organized with attention to detail.
- Ability to work in a fast-paced startup environment.
- Passion for beauty, fashion, culture, and consumer brands.
- Preferred: experience with founder-led or celebrity brands, community management or social scheduling platforms, and influencer/creator partnerships.
Additional information about the company collected by GoodWord
About Arcaea
Arcaea is a fast-growing, founder-led biotechnology haircare company combining science and design to create high-performance hair products.
What Our Employees Say
- Arcaea offers the opportunity to work in a fast-growing rhythm game development environment, contributing to unique and cutting-edge music game mechanics. (arcaea.lowiro.com)
- Employees collaborate with a global team of passionate developers, artists, and musicians, fostering a creative and dynamic workplace. (arcaea.lowiro.com)
- Working at Arcaea allows you to engage directly with a vibrant international player community, receiving continuous feedback and recognition. (arcaea.lowiro.com)
Challenges You Might Face
- As a smaller, indie game studio, Arcaea may offer fewer resources and less job stability compared to larger gaming companies. (www.glassdoor.com)
- Development cycles can be intense, sometimes requiring long hours to meet tight deadlines for new updates or events. (arcaea.fandom.com)
- Specialization in a niche genre may limit exposure to other areas of game development or broader career opportunities. (arcaea.lowiro.com)