Job details
Community Relations Manager - Job Summary
Lead community engagement by managing relationships, creating technical content, and representing the brand in live sessions to build and nurture a community of customers and partners.
Key Responsibilities
- Conduct live product demos addressing technical queries and showcasing features
- Provide customer feedback to internal teams
- Create clear and concise technical content such as explainers, guides, and knowledge base articles
- Collaborate with content creators on videos and courses
- Represent the brand in live sessions, webinars, and interviews
- Build and foster community relationships to promote collaboration and brand loyalty
- Develop engagement strategies across social media, forums, and partner channels
- Participate in online discussions to advocate for services and answer user questions
- Collaborate with marketing teams on affiliate, organic, and content marketing channels
- Identify and engage key influencers, affiliates, and partners
Requirements
- Proven experience in community relations management or technical content creation
- Excellent verbal and written communication skills with ability to simplify technical concepts
- Confident on-camera presence for live sessions and interviews
- Strong technical aptitude for creating engaging content
- Familiarity with affiliate marketing, organic marketing, and content marketing channels
- Comfortable engaging on social media and forums like Reddit, Discord, Quora
- Experience working with content creators for video tutorials and courses
- Bachelor’s degree in Computer Science or related field
Education
Bachelor’s degree in Computer Science or a related field
About DigitalOcean
siteDigitalOcean is a technology company focused on simplifying cloud and AI to help builders create software that changes the world.
What Our Employees Say
- DigitalOcean offers a strong remote-first work culture that supports work-life balance. (www.comparably.com)
- Employees enjoy competitive benefits such as unlimited PTO and professional development opportunities. (www.digitalocean.com)
- DigitalOcean is known for an inclusive and collaborative workplace environment. (www.greatplacetowork.com)
Challenges You Might Face
- Recent rounds of layoffs have created some concerns about job security. (www.thelayoff.com)
- There can sometimes be challenges with management transparency and communication. (www.glassdoor.com)
- Some reviews mention that upward mobility and advancement can be limited in certain departments. (www.inhersight.com)