Job details
Salary range: $130,068—$162,585.50 USD
Senior Community Manager - Job Summary
Lead digital engagement efforts by managing and growing the dbt Slack community, fostering a collaborative and supportive environment for data practitioners globally.
Key Responsibilities
- Manage day-to-day operations of the dbt Slack community ensuring a welcoming, high-signal experience
- Collaborate with community leaders and internal teams to evolve channel strategy, guidelines, and engagement programming
- Develop scalable moderation and support workflows including Code of Conduct enforcement
- Coach, support, recruit, and onboard community moderators and champions
- Create content systems such as announcements, highlights, prompts, and storytelling to keep members engaged
- Surface community insights and feedback to Product, Marketing, and Support and communicate outcomes
- Monitor and report engagement metrics, and run experiments to improve community health
- Manage digital engagement tools and document best practices
- Coordinate incident response in collaboration with Legal, People, and Security teams
- Support community engagement across other digital channels including forums, social media, and events
Requirements
- 5+ years experience in digital community management or community program management in a global environment
- Experience managing operations for large online communities including moderation and member support
- Strong understanding of online community dynamics and cultivating trust and belonging at scale
- Experience building moderation and support workflows and enforcing Code of Conduct
- Excellent written communication and facilitation skills, with ability to de-escalate and foster productive dialogue
- Familiarity with community tools and analytics to track engagement and trends
- Data-informed decision making including defining KPIs and reporting outcomes
- Strong cross-functional collaboration skills with Product, Marketing, Support, and Developer Experience teams
- Cultural fluency and sensitivity to global communication differences
- High emotional intelligence and comfort managing complex situations
- Ability to prioritize work across multiple streams in a fast-paced environment
Additional information about the company collected by GoodWord
About Fivetran
siteFivetran is a company focused on data integration, providing tools for seamless connectivity within enterprise ecosystems.
What Our Employees Say
- Fivetran offers a flexible remote work policy, allowing employees to work from anywhere. (www.fivetran.com)
- Employees praise the collaborative culture and strong team support at Fivetran. (www.glassdoor.com)
- The company provides competitive compensation and benefits, including stock options and wellness programs. (www.comparably.com)
Challenges You Might Face
- Some employees mention that Fivetran is experiencing rapid growth which can lead to growing pains and changes in priorities. (www.glassdoor.com)
- There can be limited career advancement opportunities due to a still-evolving organizational structure. (www.levels.fyi)
- Employees report occasional high workloads, especially during critical business cycles and product releases. (www.indeed.com)