Job details
Community Manager - Job Summary
Manage online community engagement by responding effectively to audiences, creating communication plans, and fostering a strong sense of community.
Key Responsibilities
- Build and document processes to improve community engagement
- Collaborate with the Social Media Manager to set guidelines for consistent responses
- Plan and lead crisis communications on social platforms
- Act as a link between internal teams and external agencies
- Monitor social trends, audience sentiment, and metrics to improve engagement
Requirements
- Excellent social media writing skills to craft engaging and sensitive messages
- Experience in PR or crisis communication focusing on brand reputation
- Ability to create clear processes and communication plans independently
- Team player able to work with internal teams and external agencies
- Strategic thinker with understanding of social media trends and audience engagement
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