Job details
Salary range: $130,068—$162,585.50 USD
Senior Community Manager - Job Summary
Lead digital engagement efforts for the dbt community team, primarily managing and growing the dbt Slack community to create a welcoming space for data practitioners to connect, learn, and collaborate globally.
Key Responsibilities
- Manage day-to-day operations of the dbt Slack community ensuring a high-signal, welcoming experience.
- Partner with community leaders and internal teams to evolve channel strategy, guidelines, and engagement programming.
- Develop and maintain scalable moderation and support workflows including Code of Conduct enforcement.
- Coach, support, recruit, and onboard moderators and community champions as the community grows.
- Create content systems to keep members informed and activated through announcements and storytelling.
- Surface community insights and feedback to Product, Marketing, and Support teams and close the feedback loop.
- Monitor engagement and health metrics and run experiments to improve community outcomes.
- Manage community tool stack including workflows, analytics, knowledge base, and integrations.
- Plan and manage incident response with Legal, People, and Security as needed.
- Support digital engagement across additional channels beyond Slack for a cohesive member journey.
Requirements
- 5+ years in digital community management or related fields in global or distributed settings.
- Experience managing operations of large online communities including moderation and health management.
- Strong knowledge of online community dynamics fostering trust, belonging, and shared purpose.
- Experience building and refining moderation/support workflows and enforcing Code of Conduct.
- Excellent written communication and facilitation skills, including conflict de-escalation.
- Proficiency with community tools and analytics to track engagement and improve outcomes.
- Data-informed decision making including defining KPIs and reporting to stakeholders.
- Strong cross-functional collaboration with Product, Marketing, Support, and Developer Experience.
- Cultural fluency and sensitivity to diverse communication styles across regions and timezones.
- High emotional intelligence and comfort handling complex situations with sensitivity.
- Ability to prioritize across multiple work streams in a fast-paced, flexible environment.
Additional information about the company collected by GoodWord
About Fivetran
siteFivetran is a company focused on data integration, providing tools for seamless connectivity within enterprise ecosystems.
What Our Employees Say
- Fivetran offers a flexible remote work policy, allowing employees to work from anywhere. (www.fivetran.com)
- Employees praise the collaborative culture and strong team support at Fivetran. (www.glassdoor.com)
- The company provides competitive compensation and benefits, including stock options and wellness programs. (www.comparably.com)
Challenges You Might Face
- Some employees mention that Fivetran is experiencing rapid growth which can lead to growing pains and changes in priorities. (www.glassdoor.com)
- There can be limited career advancement opportunities due to a still-evolving organizational structure. (www.levels.fyi)
- Employees report occasional high workloads, especially during critical business cycles and product releases. (www.indeed.com)