Job details
Customer Community Manager - Job Summary
The Customer Community Manager will lead the digital customer community to support scaled customer success and marketing strategies by driving product adoption, onboarding, and self-service initiatives.
Key Responsibilities
- Own product engagement and feedback loops through the digital community
- Lead product-focused community communications including release notes and feature spotlight threads
- Manage beta programs and feedback workflows to capture insights and validate features
- Monitor community behavior to inform roadmap, support content, and customer experience priorities
- Reduce support ticket volumes by addressing recurring issues through community content
- Partner with CS, CX, PS, and Solutions Architects to design scalable community programs supporting onboarding and adoption
- Build and integrate engagement strategies by customer segment and persona into the customer journey
- Own structured programs like the Customer Advisory Board and user groups to gather strategic input
- Coordinate with Product Enablement and CS to complement help centers and documentation
- Identify upsell signals and support AI integration for engagement and upsell workflows
Requirements
- 3+ years community management experience, preferably in B2B SaaS with a focus on customer success
- Proven success in designing and executing scaled engagement strategies
- Experience segmenting audiences and delivering personalized community programs
- Strong project management, stakeholder alignment, and cross-functional leadership skills
- Familiarity with community platforms and CRM systems like Gainsight, Salesforce, and Zendesk
- Analytical and results-driven with ability to track success metrics and iterate programs
- Strategic mindset with AI-savvy understanding and ability to translate engagement into business impact
- Motivated to grow programs and create personalized experiences across segments and personas
- Excellent communication and analytical skills
Additional information about the company collected by GoodWord
About HiBob
siteHiBob is a fast-growing global HR platform that helps mid-sized businesses manage and engage their workforce, supporting over 3,000 companies worldwide since 2015.
What Our Employees Say
- Dynamic and inclusive culture that values people and diversity. (www.hibob.com)
- Opportunity to work with cutting-edge HR technology and innovative products. (www.hibob.com)
- Flexible working environment with remote and hybrid options. (www.hibob.com)
Challenges You Might Face
- Rapid growth can sometimes result in fast-paced and demanding workloads. (www.glassdoor.com)
- Internal processes still evolving, which may lead to occasional ambiguity in roles and responsibilities. (www.glassdoor.com)
- Limited offices globally which may hinder in-person collaboration for some regions. (www.hibob.com)