Job details
Senior eCommerce Loyalty and Community Manager - Job Summary
Manage and grow KORRES's global digital sales, loyalty, and community programs, focusing on customer acquisition, retention, and engagement in an international environment.
Key Responsibilities
- Lead growth of digital sales via KORRES sites, meeting revenue and profitability targets
- Create and execute annual digital marketing calendar for customer acquisition and retention
- Monitor promotional activities to achieve traffic, sales, and conversion KPIs
- Design and manage integrated community ecosystem including loyalty program and brand ambassadors
- Own CRM and customer lifecycle programs (email, SMS, app, push) to drive activation and repeat purchase
- Lead omnichannel loyalty initiatives aligning all channels
- Manage analytics and KPI reporting across ecommerce, CRM, loyalty, and community health
- Run continuous A/B testing on UX, messaging, segmentation, and promotions to optimize revenue
- Drive roadmap for digital tools ensuring scalability and customer-centric experiences
- Hold full P&L responsibility for the eShop ensuring growth and cost efficiency
- Transform community engagement into measurable retention, advocacy, and customer lifetime value growth
Requirements
- 5+ years of experience in related field
- University degree in Digital Marketing, Business Administration or related field
- Experience in Cosmetics or related industry is a plus
- Excellent command of English, both written and verbal
- Very good MS Office skills, especially PowerPoint and Excel
- Advanced knowledge of Shopify Plus
- Strong analytical, conceptual skills and knowledge of latest IT and e-commerce trends
- Proven experience in product and content management using ecommerce and CRM tools
- High social competence, strong collaboration skills, assertiveness and solutions-oriented mindset
- Hands-on entrepreneurial approach balancing strategy and execution
- Strong commitment, leadership and flexibility
Education
University degree in Digital Marketing, Business Administration or related field
Additional information about the company collected by GoodWord
About KORRES NATURAL PRODUCTS
siteKORRES is a Greek skincare brand founded in 1996, combining natural ingredients with scientific research, offering over 400 products in 55 markets worldwide.
What Our Employees Say
- KORRES is committed to sustainability and natural ingredients, making it an appealing choice for those passionate about environmentally friendly products. (www.korres.com)
- Employees enjoy being part of an innovative and internationally expanding company with a Greek heritage and global reach. (www.korres.com)
- Working at KORRES provides opportunities to contribute to social responsibility initiatives and environmental impact. (www.linkedin.com)
Challenges You Might Face
- As a mid-sized company, career advancement opportunities may be limited compared to larger multinational corporations. (www.glassdoor.com)
- Pace of work and expectations may be high, particularly in international roles striving for rapid growth. (www.linkedin.com)
- Some employees have mentioned challenges with management communication and processes. (www.glassdoor.com)