Job details
Social Media Community Manager - Job Summary
The Social Media Community Manager is responsible for building connections with online audiences and managing customer engagement across social media channels, ensuring positive and strategic communication.
Key Responsibilities
- Monitor and respond to online reviews, addressing positive and negative feedback professionally
- Utilize social media management tools like Sprout to tag posts and engage with the community
- Moderate and manage Facebook groups, identifying urgent posts for timely responses
- Respond to comments, direct messages, and inquiries across all social channels
- Conduct research to address customer questions and provide thoughtful solutions
- Maintain consistent and friendly communication to foster strong community engagement
- Develop strategies to enhance the brand's online presence and customer satisfaction
- Collaborate with internal teams to align social media efforts with marketing goals
- Track and analyze social media performance metrics to optimize engagement
Requirements
- 1-2 years of experience in customer support, public relations, communications, or marketing
- Proficiency in social media management tools such as Sprout
- Strong customer service skills focused on community engagement
- Ability to respond effectively to comments, direct messages, and posts
- Excellent communication skills with a detail-oriented approach to feedback
- Experience in corporate communications and understanding of branding
- Familiarity with machinery manufacturing or similar industries is a plus
- Ability to research and provide solutions to customer inquiries
Additional information about the company collected by GoodWord
About Robert Half
siteWhat Our Employees Say
- Offers flexible work arrangements and opportunities for remote work. (www.roberthalf.com)
- Strong professional development and training programs to enhance your career. (www.greatplacetowork.com)
- Recognized as one of the World's Most Admired Companies by Fortune magazine. (fortune.com)
Challenges You Might Face
- Compensation packages may not be as competitive compared to industry standards. (www.glassdoor.com)
- High-pressure environment and demanding sales targets. (www.indeed.com)
- Reports of limited advancement opportunities within the company. (www.glassdoor.com)