Job details
Social Community Manager - Job Summary
Manage and grow online communities around Visional Pop's character brands, acting as their voice and fostering global fan engagement across digital platforms.
Key Responsibilities
- Build and grow vibrant online communities across social media platforms, forums, and digital channels
- Foster a positive and inclusive community environment to encourage participation
- Develop and implement community engagement strategies in line with brand objectives
- Identify and engage key community members, influencers, and brand advocates
- Curate and manage engaging content including posts, videos, stories, and interactive media
- Develop content calendars aligned with storylines, product launches, and campaigns
- Write compelling copy reflecting each character's unique voice
- Collaborate with creative partners for content consistency
- Manage daily social media operations across platforms like Instagram, TikTok, Twitter, YouTube, Discord
- Monitor discussions, trends, and fan-generated content
- Respond to community comments and feedback authentically and timely
- Moderate discussions and enforce community guidelines
- Track and analyze community engagement metrics and sentiment
- Provide insights and recommendations to marketing and product teams
- Generate reports on community performance and campaign effectiveness
- Organize and host virtual events, live streams, Q&As, and meetups
- Plan and execute social media campaigns for character launches and partnerships
- Coordinate fan contests, challenges, and user-generated initiatives
- Attend industry events and conventions representing the brands
Requirements
- Bachelor's degree in Marketing, Communications, Media Studies, or related field
- 3+ years experience in social media management or community engagement
- Proven track record in growing and managing online communities, preferably in entertainment or character brands
- Exceptional written and verbal communication skills with ability to adapt voice
- Proficiency with social media management tools, analytics platforms, and content creation software
- Strong understanding of pop culture trends, anime, gaming, and character fandoms
- Experience with community building and fostering authentic relationships
- Strong analytical thinking skills
- Excellent multitasking and project management abilities
- Cultural sensitivity to global fan cultures and community dynamics
- Crisis management skills for handling negative feedback professionally
Education
Bachelor's degree in Marketing, Communications, Media Studies, or related field
Additional information about the company collected by GoodWord
About Visional Pop
siteVisional Pop is a company focused on character intellectual property (IP) brands with a global fanbase.
What Our Employees Say
- Visional Pop is known for its innovative and collaborative work environment, encouraging employees to contribute ideas and grow professionally. (www.visional.inc)
- Employees receive access to various learning and development programs aimed at skill and career growth. (www.visional.inc)
- Visional Pop offers flexible work arrangements, supporting work-life balance and remote options. (www.visional.inc)
Challenges You Might Face
- As a fast-growing company, employees may experience high work pace and changing priorities, which can be challenging for some. (www.glassdoor.com)
- Some employees have cited that communication between departments can be improved to enhance workflow efficiency. (www.glassdoor.com)
- Benefits and compensation may not be as competitive compared to large multinational tech firms. (www.glassdoor.com)