Job details
Salary range: $110,000-150,000
Community Manager - Job Summary
The Community Manager will manage Zipline's social media communities to engage audiences, shape conversations, build brand trust, and foster a supportive community around the company's mission and technology.
Key Responsibilities
- Manage day-to-day community engagement across Zipline’s social platforms including Instagram, TikTok, X, YouTube, and emerging channels.
- Respond in real time to comments, direct messages, mentions, and trends with speed, accuracy, and sound judgment.
- Maintain a consistent, human, and brand-aligned voice online.
- Monitor social conversations and sentiment, flag risks and opportunities early.
- Develop and execute a social/community engagement plan targeting growth.
- Track performance, engagement, and sentiment; iterate based on insights and audience response.
- Lead cross-channel posting schedules and hold teams accountable for deadlines.
- Monitor and share earned media content on social media.
- Support product launches and key moments with targeted community engagement and moderation.
- Provide community insights and analytics to inform content, messaging, FAQs, and communications strategy.
- Maintain brand voice and visual standards while experimenting creatively.
- Collaborate closely with Communications, Social + Film, Marketing, and Operations teams.
Requirements
- 6+ years managing social media communities for a brand, organization, or media company.
- Exceptional writing skills with strong instincts for tone, nuance, and audience context; copywriting experience is a plus.
- Experience engaging large, diverse audiences in fast-moving or high-visibility environments.
- Understanding of social media platforms, culture, trends, and best practices.
- Proven judgment navigating sensitive or high-pressure situations.
- Ability to multitask, prioritize, and remain calm managing multiple live conversations.
- Excellent attention to detail, organization, and follow-through.
- Strong storytelling abilities.
- Experience working with media relations, creators, influencers, and YouTubers is a plus.
- Strong project management skills and experience working cross-functionally.
- Willingness to travel approximately 20% of the time.
Additional information about the company collected by GoodWord
About Zipline
siteZipline designs, builds, and operates autonomous delivery drones to provide equitable access to critical healthcare supplies worldwide.
What Our Employees Say
- Work on cutting-edge drone technology to solve real-world problems in healthcare and logistics. (www.flyzipline.com)
- Positive mission-driven culture focused on delivering essential medical supplies and impacting lives globally. (www.glassdoor.com)
- Opportunities for growth in a fast-paced and rapidly expanding company. (builtin.com)
Challenges You Might Face
- Work-life balance can be challenging due to the company's rapid growth and ambitious goals. (www.glassdoor.com)
- Roles and priorities may shift frequently, leading to ambiguity in responsibilities. (www.glassdoor.com)
- Compensation may be below average for certain roles compared to larger tech firms. (www.levels.fyi)