Job details
Salary range: $20/hour
Front Desk Coordinator - Job Summary
The Front Desk Coordinator serves as the welcoming first point of contact, managing front desk operations while supporting intake, data tracking, participant follow-up, and coordination with internal teams and external partners.
Key Responsibilities
- Greet and assist visitors, residents, and partners at the front desk
- Maintain a safe, organized, and welcoming reception area
- Answer phones, manage inquiries, and route calls appropriately
- Provide information about ACHIEVEability programs and services
- Support participant intake, including data collection and needs assessment
- Enter and maintain accurate participant information in databases and spreadsheets
- Track participant interactions, referrals, and follow-up activities
- Coordinate with internal staff and external partners for service delivery
- Assist with scheduling appointments, referrals, and partner visits
- Support logistics for on-site events and community activities
- Maintain attendance logs and event data
- Provide general administrative and operational support
Requirements
- High school diploma or equivalent
- 1–2 years of experience in customer service, front desk, or community-facing roles
- Basic to intermediate proficiency in Microsoft Excel
- Strong interpersonal and communication skills
- Ability to de-escalate situations and respond calmly under pressure
- Organizational and multitasking skills
- Ability to build positive relationships with community members and partners
- Comfort working in a collaborative, fast-paced environment
- Preferred: experience in nonprofit, community-based, or social service settings
- Preferred: familiarity with West Philadelphia communities and local resources
- Preferred: experience supporting intake processes, data tracking, or administrative coordination
Education
High school diploma or equivalent
Additional information about the company collected by GoodWord
About ACHIEVEability
siteACHIEVEability is a Philadelphia-based nonprofit working to break the cycle of poverty and promote equitable growth by providing direct services and advocating for policy change in West Philadelphia.
What Our Employees Say
- You contribute directly to breaking the generational cycle of poverty by supporting families through education, housing, and career support. (www.achieveability.org)
- ACHIEVEability offers a supportive team environment focused on its mission, making it rewarding for individuals passionate about community work. (www.achieveability.org)
- Employment at ACHIEVEability provides opportunities for professional and personal growth within the nonprofit sector. (www.achieveability.org)
Challenges You Might Face
- Nonprofit sector salaries may be lower than those in private industry, potentially offering less competitive compensation packages. (www.indeed.com)
- Resources can be limited, leading to staff sometimes managing larger caseloads or multiple roles due to funding constraints common in nonprofit organizations. (www.glassdoor.com)
- Work may involve emotionally challenging situations, given the focus on supporting families in crisis and poverty. (www.achieveability.org)