Community Manager - Job Summary

The Community Manager is responsible for building, growing, and engaging the user community across various platforms to enhance user experience, increase brand loyalty, and strengthen community presence.

Key Responsibilities

Develop and execute community engagement strategies to grow and support user communities.
Manage and moderate forums, social media groups, and user discussion platforms.
Engage with users by responding to questions, moderating discussions, and fostering positive interactions.
Organize and promote community events, webinars, and Q&A sessions.
Collaborate with marketing, product, and support teams to ensure a seamless user experience.
Monitor and analyze community engagement metrics to optimize strategies.
Identify and activate brand advocates, ambassadors, and superusers.
Stay up to date with community management trends, tools, and best practices.
Develop and maintain community guidelines and policies to ensure a safe and welcoming space.
Address user concerns and escalate issues to appropriate teams when necessary.

Requirements

Around 3+ years of experience in community management, social media management, or customer engagement.
Experience managing online communities, forums, or social media groups (e.g., Discord, Reddit, Facebook Groups, Slack, or custom platforms).
Strong written and verbal communication skills, with the ability to engage and inspire users.
Experience with community-building tools and analytics platforms.
Ability to handle sensitive situations, mediate conflicts, and enforce community guidelines.
Experience planning and executing community-driven events or initiatives.
Passion for building meaningful relationships and fostering brand loyalty.
Ability to analyze engagement data and adjust strategies accordingly.
Experience in fast-paced digital environments with a user-centric mindset.

About Air Apps

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Air Apps is a family-founded company, creating the world's first AI-powered Personal & Entrepreneurial Resource Planner (PRP). Founded in Lisbon in 2018, and with offices in Lisbon and San Francisco, they remain self-funded with over 100 million downloads worldwide.

What Our Employees Say

Remote-first company that offers flexible work arrangements and a healthy work-life balance. (www.airapps.co)
Opportunity to work with a passionate, international, and fast-growing team. (www.airapps.co)
Focus on personal and professional growth with opportunities for learning and developing new skills. (www.airapps.co)

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